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- 2. Formal Conversation 1. Sharing. 2. Debriefing. This is the history to be shared since you last
- 3. Formal Conversation stages 1. greeting 2. introduction 3. exchange. 4. summary. 5. closing.
- 4. Telephone talk moves Answering the phone Introducing yourself Connecting someone. When you need to put somebody
- 5. Official meeting Greeting/Opening + announcement that the meeting is starting. Stating the Purpose: "We're here today
- 6. Dear Ms Long I am writing in connection with the above order for office furniture. We
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Слайд 2
Formal Conversation
1. Sharing.
2. Debriefing. This is the history to be
Formal Conversation
1. Sharing.
2. Debriefing. This is the history to be
shared since you last saw the interlocutor.
3. Clearing. Clearing, unlike debriefing, generally focuses on a single event or a couple, not a list of them. “Is there anything you want to say before we start our session?” “… before we begin our meeting?”
4. Discussion and Debate. This is the natural expression of opinions and views when everyone is allowed to equally participate in it
5. Teaching.
3. Clearing. Clearing, unlike debriefing, generally focuses on a single event or a couple, not a list of them. “Is there anything you want to say before we start our session?” “… before we begin our meeting?”
4. Discussion and Debate. This is the natural expression of opinions and views when everyone is allowed to equally participate in it
5. Teaching.
Слайд 3
Formal Conversation stages
1. greeting
2. introduction
3. exchange.
4. summary.
5.
Formal Conversation stages
1. greeting
2. introduction
3. exchange.
4. summary.
5.
closing.
Слайд 4
Telephone talk moves
Answering the phone
Introducing yourself
Connecting someone.
When you need
Telephone talk moves
Answering the phone
Introducing yourself
Connecting someone.
When you need
to put somebody on hold
When you don’t understand the caller
Clarifying what your caller says
Taking a message for someone
Leaving a message for someone
Ending a conversation
Leaving a voice mail
Recording a voice mail message on your machine
Phrases for cell phone calls
When you don’t understand the caller
Clarifying what your caller says
Taking a message for someone
Leaving a message for someone
Ending a conversation
Leaving a voice mail
Recording a voice mail message on your machine
Phrases for cell phone calls
Слайд 5
Official meeting
Greeting/Opening + announcement that the meeting is starting.
Stating the
Official meeting
Greeting/Opening + announcement that the meeting is starting.
Stating the
Purpose: "We're here today to discuss last quarter's sales figures."
Reviewing Past Business
Introducing the Agenda and Discussion
Finishing the Meeting
Reviewing Past Business
Introducing the Agenda and Discussion
Finishing the Meeting
Слайд 6
Dear Ms Long
I am writing in connection with the above
Dear Ms Long
I am writing in connection with the above
order for office furniture.
We regret to inform you that we are unable to deliver the Linton filing cabinets on time. This is as a result of problems at our supplier’s factory.
With regard to the lamps and desks, we will deliver the goods before 13 March, as agreed.
With apologies,
Yours sincerely
Mr S Basuki
Manager
We regret to inform you that we are unable to deliver the Linton filing cabinets on time. This is as a result of problems at our supplier’s factory.
With regard to the lamps and desks, we will deliver the goods before 13 March, as agreed.
With apologies,
Yours sincerely
Mr S Basuki
Manager