Accomodation operation. Russian classification system (star rate). Org chart, job profile, SOP

Август 1, 2022

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Accomodation operation. Russian classification system (star rate). Org chart, job profile, SOP

Содержание

2. What is housekeeping? Introduction
3. Introduction International laws & regulations Additional considerations (religious, region specific, cultural)
4. Star rate - 0 Clean and simple Russian Classification system
5. Star rate - 1 Simple and laconically Russian Classification system
6. Star rate - 2 Comfort and basic service Russian Classification system
7. Star rate - 3 Standard requirements Russian Classification system
8. Star rate - 4 Full cover of traveler needs Russian Classification system
9. Star rate - 5 Design beyond expectations Russian Classification system
10. Group task! Russian Classification system 1 2 3
11. Russian Classification system To do at home! Prepare room types matrix comparison as follows*: *Complete task
12. Hotel organizational chart Org chart, job profile, SOP
13. HSK organizational chart Org chart, job profile, SOP Owner expectation
14. HSK SOP Org chart, job profile, SOP
15. Department organization Organization and areas of responsibility
16. Organization and areas of responsibility Areas of responsibility
17. Planning a duty Duty roster A schedule that indicate how often each item on an area
18. Duty roster
19. Group task! ? Duty roster Describe area of responsibility, working place, reporting and duty roster of
20. ? Introduction Introduction to Accommodation operations – what is HSK about and influencers. Russian Classification system:
22. Скачать презентацию

Слайд 2

What is housekeeping?
Introduction

Слайд 3

Introduction
International laws & regulations
Additional considerations (religious, region specific, cultural)

Слайд 4

Star rate - 0
Clean and simple
Russian Classification system

Слайд 5

Star rate - 1
Simple and laconically
Russian Classification system

Слайд 6

Star rate - 2
Comfort and basic service
Russian Classification system

Слайд 7

Star rate - 3
Standard requirements
Russian Classification system

Слайд 8

Star rate - 4
Full cover of traveler needs
Russian Classification system

Слайд 9

Star rate - 5
Design beyond expectations
Russian Classification system

Слайд 10

Group task!
Russian Classification system
1
2
3

Слайд 11

Russian Classification system
To do at home!
Prepare room types matrix comparison as

follows*:

*Complete task is accepted by email 48 hours prior to the next lesson.

Слайд 12

Hotel organizational chart
Org chart, job profile, SOP

Слайд 13

HSK organizational chart
Org chart, job profile, SOP
Owner expectation

Слайд 14

HSK SOP
Org chart, job profile, SOP

Слайд 15

Department organization
Organization and areas of responsibility

Слайд 16

Organization and areas of responsibility
Areas of responsibility

Слайд 17

Planning a duty
Duty roster
A schedule that indicate how often each item on an

area to be cleaned or maintained.

Activities related to the general upkeep of the property that are initiated through a formal work-order.

A plan of daily work, that have to be done to remain cleanliness of each area.

Слайд 18

Duty roster

Слайд 19

Group task!
?
Duty roster
Describe area of responsibility, working place, reporting and duty

roster of following:
1) room supervisor, 2) laundry attendant, 3) assistant executive housekeeper.

1

3

2

Слайд 20

?
Introduction
Introduction to Accommodation operations – what is HSK about and influencers.
Russian

Classification system: star rate.
Hotel & HSK org chart, influencers. How to prepare and use SOP.
Organization and areas of responsibility – how to plan the day.
Duty roster – how to plan the staff.
Home task - 48 hours prior to the next lesson!

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