The 10 Golden Rules of Customer Service

Июль 22, 2022

Главная
Менеджмент
The 10 Golden Rules of Customer Service

Содержание

2. Customers are the bread and butter of every company. Customer service must be a top priority.
3. KEYS TO EXCELLENT CUSTOMER SERVICE
4. Be a great listener
5. The customer is always right
6. Customers are very sensitive and know whether or not you really care about them
7. Anticipate Needs Customers don’t buy products or services. They buy good feelings and solutions to problems
8. Get regular feedback Encourage and welcome suggestions about how your company could improve. Make sure your
9. HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS
11. Know how to apologize. When something goes wrong, apologize
13. Скачать презентацию

Слайд 2

Customers are the bread and butter of every company. Customer service

must be a top priority.

Слайд 3

KEYS TO EXCELLENT CUSTOMER SERVICE

Слайд 4

Be a great listener

Слайд 5

The customer is always right

Слайд 6

Customers are very sensitive and know whether or not you really

care about them

Слайд 7

Anticipate Needs
Customers don’t buy products or services.
They buy good feelings and

solutions to problems

Most customer needs are emotional rather than logical

Слайд 8

Get regular feedback
Encourage and welcome suggestions about how your company could

improve.
Make sure your website has an easy-to-get-to contact page

Слайд 9

HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS

Слайд 10

Слайд 11

Know how to apologize. When something goes wrong, apologize