Telephone Phrases

Июль 24, 2022

Содержание

2. Making Contact Hello / Good morning / Good afternoon ... This is John Brown speaking Could
3. Giving More Information I'm calling from Tokyo / Paris / New York / Sydney ... I'm
4. Receiving a Call Hello / Good morning / Good afternoon .. ________ speaking, how can I
5. Asking for Name or Information Who's calling please? Who's speaking? Where are you calling from? Are
6. Asking the Caller to Wait Please hold. Could you hold on please? Just a moment please.
7. Connecting Calls Thank you for holding. The line's free now ... I'll put you through. I'll
8. Giving Negative Information I'm afraid the line's engaged. Could you call back later? I'm afraid he's
9. Connection Problems The line is very bad ... Could you speak up please? Could you repeat
10. Taking a Message Can I take a message? Would you like to leave a message? Could
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Слайд 2

Making Contact
Hello / Good morning / Good afternoon ...
This is John

Brown speaking
Could I speak to ......... please?
I'd like to speak to ..... .....
I'm trying to contact ..........

Слайд 3

Giving More Information
I'm calling from Tokyo / Paris / New York

/ Sydney ...
I'm calling on behalf of Mr.______ ...

Слайд 4

Receiving a Call
Hello / Good morning / Good afternoon ..
________

speaking, how can I help you?

Слайд 5

Asking for Name or Information
Who's calling please?
Who's speaking?
Where are you calling

from?
Are you sure you have the right number / name?

Слайд 6

Asking the Caller to Wait
Please hold.
Could you hold on please?
Just a

moment please.

Слайд 7

Connecting Calls
Thank you for holding.
The line's free now ... I'll

put you through.
I'll connect you now / I'm connecting you now.

Слайд 8

Giving Negative Information
I'm afraid the line's engaged. Could you call back

later?
I'm afraid he's in a meeting at the moment.
I'm sorry. He's out of the office today. / He isn't in at the moment.
I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
I'm sorry. There's nobody here by that name.
Sorry. I think you've dialled the wrong number./ I'm afraid you've got the wrong number.

Слайд 9