Installation and startup. Immersive technologies

Сентябрь 4, 2022

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Installation and startup. Immersive technologies

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2. INSTALLATION & STARTUP / CONTENTS Before starting ………………………………………. Unpacking the HESTIA VR pod ……………………. Installing the
3. Before starting, please read this manual. Dear customer, The product you have purchased was manufactured in
4. Unpacking the HESTIA VR pod THE IMMERSIVE SOLUTION HUB
5. The pods are delivered on EU pallets. The package measures (in cm): 100 (l) x 80
6. Remove the HTC Vive Pro box from the pallet and keep it in a safe place
7. Cut the strapping attaching the pod to the pallet UNPACKING THE HESTIA VR POD STEP 3
8. Remove the overhead bar which already contains the HTC Vive Pro cable UNPACKING THE HESTIA VR
9. Remove the protective foam on the 4 sides of the terminal. Keep it, it many be
10. With the help of a second person, remove the pod from the pallet and place it
11. Fit the overhead bar onto the top of the pod in the holes provided for this
12. Open the HTC Vive box which was on the pallet and take out the headset, controllers
13. Plug the cable extending from of the overhead bar into the HTC Vive PRO. Then press
14. Open out the bracket on the left-hand side of the pod. You can now hang the
15. Plug the controller cables into the holes provided under the touchscreen. Connect the controllers to these
16. Installing the QR reader THE IMMERSIVE SOLUTION HUB
17. To install the QR reader, go to the door of the HESTIA VR pod. Slide the
18. Setting up your corner: ancillary equipment THE IMMERSIVE SOLUTION HUB
19. Pod wiring diagram The connections required by your Hestia VR pod Spectator screen with HDMI connection
20. All the pods must be connected via an RJ45 connection to the router supplied by VRC,
21. Whether on stands or attached to the wall, the sensors must be placed diagonally in relation
22. Example of installation without partitions No.2: GAMING ZONE GAMING ZONE 6 m maximum SETTING UP YOUR
23. Startup THE IMMERSIVE SOLUTION HUB
24. Once everything has been connected up and checked, start up the HESTIA VR pod by pressing
25. Once the pod is switched on, several services will launch in the background. The VRC launcher
26. Once the update is complete, the catalogue initialises and asks you for a SERIAL NUMBER sent
27. STARTUP Scan the “Set factory Defaults” barcode with the QR reader laser to initialise it: Then
28. Important: if the SERIAL NUMBER is entered without initialising and configuring the QR reader beforehand or
29. Then enter the SERIAL NUMBER by connecting a keyboard to one of the available USB ports
30. The SERIAL NUMBER is valid. Installation can continue. STARTUP
31. The VRC launcher then downloads the experiences which will be presented in the catalogue. STARTUP
32. Once the downloads are complete, the catalogue launches and is ready to use. STARTUP
33. Configuring the QR printer
34. USB POWER SUPPLY Connect the QR ticket printer to the computer using the USB cable supplied.
35. To install the QR ticket printer on your computer, go to the VRC XP Lite website:
36. Your browser opens and warns you of an unsecured connection. Select “know more” in order to
37. Your browser asks you if you want to add a security exception for this website. Click
38. Your browser informs you that the certificate has been accepted: A pop-up then asks you if
39. In the task bar, right-click on the “Zebra Printer” program and select “Settings” (image below). The
40. Go to the VRC XP Lite website, “QR ticket” page, “Print” tab (see “Functional test” slides)
41. Functional test THE IMMERSIVE SOLUTION HUB
42. Using the exhibitor computer, go onto the https://lite.vrcxp.com/ website and log in using the exhibitor’s username
43. Go to the “QR Code” page, “Print” tab and print a ticket of one of the
44. Return to the pod, select an experience corresponding to the type of ticket printed and scan
45. In order to use the HTC VIVE headset properly, the gaming area first needs to be
46. Once the feature is tested and validated, and if the experience has not finished, press the
47. System troubleshooting guide THE IMMERSIVE SOLUTION HUB
48. SteamVR is the intermediate software between the pod and the HTC Vive which is responsible for
49. If for any reason, a controller is no longer paired to a pod or if you
50. The controller has already been paired but seems to be on standby or disconnected: When SteamVR
51. SYSTEM TROUBLESHOOTING GUIDE / STEAM VR - AUDIO PROBLEM The sound can sometimes stop coming out
52. Problem: SteamVR displays 3 base stations or more. Due to poor separation of the gaming spaces,
53. If you see the icon, pass the mouse over it to check if the microprogram is
54. Click on “Steam VR ” > Settings > General > Install the Bluetooth pilot. After installing
55. If you see the icon, move the mouse over it to check if the microprogram is
57. After-Sales process THE IMMERSIVE SOLUTION HUB
58. Before starting, please refer to the maintenance contract. The maintenance process is defined on 3 levels:
59. The VRC online guide is a website grouping all the documentation necessary for installation, operation and
60. Support website home page. A user (end customer or Ymagis agent) can consult the existing documentation
61. The “send a request” page with the fields to fill in and the possibility to add
62. When the subject is entered, potential articles available on the website are automatically suggested to the
63. Creation of the request, description of the problem in detail and possible addition of attachments. AFTER-SALES
64. Validation of submission of the request. At this stage it is still possible to add text
65. An e-mail is automatically sent to the user to summarise their request and confirm its submission.
66. An e-mail is also sent to all the agents responsible for these customers (here the Ymagis
67. By clicking on the link mentioned in the previous slide as an agent, you come to
68. The ticket interface enables you to consult the attachments, answer the customer, assign the ticket to
69. The ticket interface also enables you to draft an internal memo to inform the other agents
70. The end customer is informed by e-mail of each response from support. The end customer can
71. Finally, when a solution is found, the agent writes a note to the customer and clicks
72. The ticket is then archived in the “solved” ticket category. It remains consultable, but no changes
74. Скачать презентацию

Слайд 2

INSTALLATION & STARTUP
/ CONTENTS
Before starting ……………………………………….
Unpacking the HESTIA VR pod …………………….
Installing

the QR reader ……………………………..
Setting up your corner ………………………………
Startup………………………...................................
Configuring the QR printer ………………………….
Functional test …………………………………........
System troubleshooting guide ………….................
After-Sales process …………………………………

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4
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18
23
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41
47
57

Слайд 3

Before starting,
please read this manual.
Dear customer,
The product you have purchased was

manufactured in modern factories and checked using strict quality control procedures. We hope it will give you full satisfaction. Please read the entire manual carefully before starting to install the product and keep it for reference.
This manual will help you to safely install your product with step-by-step instructions and will guide you through the startup procedure.
Read the manual before installing and starting up your product.
Please read the safety instructions and the installation conditions.
Keep this manual at hand for future reference.

Слайд 4

Unpacking the
HESTIA VR pod
THE IMMERSIVE SOLUTION HUB

Слайд 5

The pods are delivered on EU pallets.
The package measures (in

cm): 100 (l) x 80 (w) x 220 (h) and weighs 114 kilograms.
Once the pallet is at the site where the pod is to be installed, use a sharp object to remove the plastic film.

UNPACKING THE HESTIA VR POD

STEP 1

Слайд 6

Remove the HTC Vive Pro box from the pallet and keep

it in a safe place during the next steps.

HTC Pro

UNPACKING THE HESTIA VR POD

STEP 2

Слайд 7

Cut the strapping attaching the pod to the pallet
UNPACKING THE HESTIA

VR POD

STEP 3

Слайд 8

Remove the overhead bar which already contains the HTC Vive Pro

cable

UNPACKING THE HESTIA VR POD

STEP 4

Слайд 9

Remove the protective foam on the 4 sides of the terminal.

Keep it, it many be useful in the future.

UNPACKING THE HESTIA VR POD

STEP 5

Слайд 10

With the help of a second person, remove the pod from

the pallet and place it in the desired location in the area.
If possible, protect the floor to avoid damaging it during the operation.

UNPACKING THE HESTIA VR POD

STEP 6

Слайд 11

Fit the overhead bar onto the top of the pod in

the holes provided for this purpose, taking care to pass the HTC Vive cable inside the pod.
Then connect the cable to the linkbox as shown in the diagram.

UNPACKING THE HESTIA VR POD

STEP 7

Слайд 12

Open the HTC Vive box which was on the pallet and

take out the headset, controllers and base stations with the accompanying cables.
Pick up the headset and move on to the next step.

UNPACKING THE HESTIA VR POD

STEP 8

Слайд 13

Plug the cable extending from of the overhead bar into the

HTC Vive PRO.
Then press the button under the headset and slide the blue part until it is firmly against the structure.

UNPACKING THE HESTIA VR POD

STEP 9

Слайд 14

Open out the bracket on the left-hand side of the pod.
You

can now hang the back of the headset on the bracket.

UNPACKING THE HESTIA VR POD

STEP 10

Слайд 15

Plug the controller cables into the holes provided under the touchscreen.

Connect the controllers to these cables. They will then start to charge when the pod is switched on.

UNPACKING THE HESTIA VR POD

STEP 11

Слайд 16

Installing the QR reader
THE IMMERSIVE SOLUTION HUB

Слайд 17

To install the QR reader, go to the door of the

HESTIA VR pod.
Slide the QR reader into the QR reader holder with the glass window facing downwards.
Run the QR reader cable through the hole left for the USB cable
Place the plastic cover over the QR reader and screw it on using the pre-drilled holes for the plastic cover.
Connect the QR reader USB cable to the computer.

pre-drilled holes for the plastic cover

Hole for the USB cable

QR reader bracket

INSTALLING THE QR READER

Слайд 18

Setting up your corner:
ancillary equipment
THE IMMERSIVE SOLUTION HUB

Слайд 19

Pod wiring diagram
The connections required by your Hestia VR pod
Spectator screen

with HDMI connection

Router supplied by VRC

Mains

HDMI cable

Power cable

Ethernet cable

SETTING UP YOUR CORNER
/ ANCILLARY EQUIPMENT

Слайд 20

All the pods must be connected via an RJ45 connection to

the router supplied by VRC, which in turn is connected to an Internet socket.

area Internet connection

RJ45 cable

VRC router

The router must be set up in a secure place where the public have no access to it to avoid anyone connecting to the available network sockets or disconnecting the HESTIA VR pods from the VRC network.

SETTING UP YOUR CORNER
/ ANCILLARY EQUIPMENT

Слайд 21

Whether on stands or attached to the wall, the sensors must

be placed diagonally in relation to the gaming zone at a height of 2 to 2.5 m.
The maximum distance between two sensors (Lighthouses) being 6 m, two zones can be covered by the same bases.

6 m maximum

Example of installation without partitions No.1:

GAMING ZONE

SETTING UP YOUR CORNER
/ ANCILLARY EQUIPMENT

Слайд 22

Example of installation
without partitions No.2:
GAMING ZONE
GAMING ZONE
6 m maximum
SETTING UP

YOUR CORNER
/ ANCILLARY EQUIPMENT

Слайд 23

Startup
THE IMMERSIVE SOLUTION HUB

Слайд 24

Once everything has been connected up and checked, start up the

HESTIA VR pod by pressing the button on the top right of the pod.

A spectator screen must be connected before switching on so that configuration of the different screens can proceed normally.

STARTUP

Слайд 25

Once the pod is switched on, several services will launch in

the background. The VRC launcher will then initialise and start to update.

STARTUP

Слайд 26

Once the update is complete, the catalogue initialises and asks you

for a SERIAL NUMBER sent by e-mail by VRC when the installation request was made. At this stage, and before entering the SERIAL NUMBER, scan the barcodes on the next page to install the QR reader on the HESTIA pod.

STARTUP

Слайд 27

STARTUP
Scan the “Set factory Defaults” barcode with the QR reader laser

to initialise it:

Then scan the “SNAPI” barcode to configure it:

STEP 1

STEP 2

Слайд 28

Important: if the SERIAL NUMBER is entered without initialising and configuring

the QR reader beforehand or if the reader is not connected, the error screen above appears. Return to the previous page and follow the QR configuration procedure.

STARTUP

Слайд 29

Then enter the SERIAL NUMBER by connecting a keyboard to one

of the available USB ports at the back of the computer in the HESTIA VR pod.
The SERIAL NUMBER is delivered to you by e-mail before a site is started up. It is unique to the fleet and is used to configure its specific features.

STARTUP

Слайд 30

The SERIAL NUMBER is valid. Installation can continue.
STARTUP

Слайд 31

The VRC launcher then downloads the experiences which will be presented

in the catalogue.

STARTUP

Слайд 32

Once the downloads are complete, the catalogue launches and is ready

to use.

STARTUP

Слайд 33

Configuring the QR printer

Слайд 34

USB
POWER SUPPLY
Connect the QR ticket printer to the computer using the

USB cable supplied.
Connect the printer to the mains using the power cable.
Switch on the printer using the ON button on the top.

Exhibitor computer with Internet connection

QR printer

Power ON button

CONFIGURING THE QR PRINTER

Слайд 35

To install the QR ticket printer on your computer, go to

the VRC XP Lite website:
https://lite.vrcxp.com/content/printer.exe
Download the installer and run it.

CONFIGURING THE QR PRINTER

Слайд 36

Your browser opens and warns you of an unsecured connection. Select

“know more” in order to access the website despite this.

CONFIGURING THE QR PRINTER

Слайд 37

Your browser asks you if you want to add a security

exception for this website. Click on “add an exception” then “confirm the security exception”.

CONFIGURING THE QR PRINTER

Слайд 38

Your browser informs you that the certificate has been accepted:
A pop-up

then asks you if you authorise connection of your network to the printer. Select “yes”.

CONFIGURING THE QR PRINTER

Слайд 39

In the task bar, right-click on the “Zebra Printer” program and

select “Settings” (image below).
The window opposite opens.

Select “Change”, then “printer:50j183001482”

CONFIGURING THE QR PRINTER

Слайд 40

Go to the VRC XP Lite website, “QR ticket” page, “Print”

tab
(see “Functional test” slides)
If the image below appears, your printer is correctly configured.

Conversely, if your printer is incorrectly configured, you will see the following image:

CONFIGURING THE QR PRINTER

Слайд 41

Functional test
THE IMMERSIVE SOLUTION HUB

Слайд 42

Using the exhibitor computer, go onto the https://lite.vrcxp.com/ website and log

in using the exhibitor’s username and password.

FUNCTIONAL TEST

Слайд 43

Go to the “QR Code” page, “Print” tab and print a

ticket of one of the available types

FUNCTIONAL TEST

Слайд 44

Return to the pod, select an experience corresponding to the type

of ticket printed and scan the QR ticket with the previously-installed QR reader laser in order to launch the experience.
SteamVR launches and has to be configured for the first time.

FUNCTIONAL TEST

Слайд 45

In order to use the HTC VIVE headset properly, the gaming

area first needs to be configured.
Open the SteamVR window.
(N.B. it opens on its own when
an experience is launched)
Click on “SteamVR ” to access the menu then on “Launch the area configuration wizard”. (NB: This stage opens automatically if an experience is launched but the area is not configured).
Click on “Room” and follow the instructions on the screen.
Once configuration is successfully completed, the experience launches.

FUNCTIONAL TEST
/ CONFIGURING THE GAMING AREA

Слайд 46

Once the feature is tested and validated, and if the experience

has not finished, press the touchscreen above and scan the QR ticket again to close the experience.

FUNCTIONAL TEST

Слайд 47

System troubleshooting guide
THE IMMERSIVE SOLUTION HUB

Слайд 48

SteamVR is the intermediate software between the pod and the HTC

Vive which is responsible for operation of the VR headset. It is therefore essential for the experiences to run properly. When SteamVR is open in the foreground and it does not encounter any errors, it displays the following interface with these icons:

The icons are green as shown above when the peripherals are operating correctly.

The headset is in standby

The controller is in standby or disconnected

The lighthouse is disconnected

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - THE INTERFACE

Слайд 49

If for any reason, a controller is no longer paired to

a pod or if you want to pair a new controller to the pod, follow the procedure below:
Open the SteamVR window.
Click on “SteamVR ” to access the menu then click on “Peripherals” and finally on “Pair the controller”.
Follow the instructions on the
screen.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR – PAIRING A CONTROLLER

Слайд 50

The controller has already been paired but seems to be on

standby or disconnected:
When SteamVR displays this icon and an initial pairing configuration has already been carried out, this usually means that your controller is simply in standby. You just need to press the controller’s ON button (central button on the top) to wake it up.

If the controller disconnects again after a few seconds or a few minutes, check that the indicator above the controller’s ON button is not orange or red. If it is, charge your controller.
If your controller is charged and you have carried out the operations above correctly but the controller icon on SteamVR remains grey, you need to pair the controller to SteamVR again.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - CONTROLLER DISCONNECTED

Слайд 51

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - AUDIO PROBLEM
The sound can sometimes

stop coming out of the audio headset paired to the HTC Vive due to incorrect handling. To solve this problem, the audio output on the audio headset peripheral linked to the HTC Vive via SteamVR needs to be redefined.

Open the SteamVR window.
Click on “SteamVR ” to access the menu then click on “Settings”.
In the settings window which opens, click on “Audio” in the left-hand menu.
Click on the drop-down list under “Use the playback device”.
Click on “HTC-VIVE-4 (NVIDIA High Definition Audio) ”.
You can close the settings window. The sound should have returned in the headset.

Слайд 52

Problem:
SteamVR displays 3 base stations or more. Due to poor

separation of the gaming spaces, SteamVR may display 3 base station icons. This means that a 3rd base station is detected by SteamVR which may cause malfunctions in the VR.

Solution:
Isolate the 2 base stations for the pod in question from the other base stations.
Ensure that the HTC Vive headset for the pod in question is not in the field of a base station belonging to another pod.
Check that the gaming areas of several pods are not overlapping.
Do not hesitate to reconfigure the game.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - 3 BASE STATIONS DISPLAYED

Слайд 53

If you see the icon, pass the mouse over it to

check if the microprogram is no longer up-to-date.
Click on Update the headset microprogram. Updating the microprogram starts automatically.
Warning: Do not disconnect any cables from the headset, connection box or your computer at any time before the microprogram update has finished. This may lead to a microprogram error.
Once the update has finished, click on OK.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - UPDATING THE MICROPROGRAMS (1 / 3)

Слайд 54

Click on “Steam VR ” > Settings > General > Install

the Bluetooth pilot.
After installing the Bluetooth pilot, restart the computer.
Restart the SteamVR application.
Click on “Steam VR ” > Settings > Activate Bluetooth communication.
Proceed using one of the following methods:
Click on “Steam VR ” > Peripherals. Click on Update the microprogram, then select the base stations.
If you see the icon, pass the mouse over it to check if the microprogram is no longer up-to-date. If this is the case, click on Update the base station microprogram.
Follow the instructions on the screen to complete the process.
Warning: Do not disconnect the power cable at any time before the microprogram update has finished. This may lead to a microprogram error.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - UPDATING THE MICROPROGRAMS (2 / 3)

Слайд 55

If you see the icon, move the mouse over it to

check if the microprogram is no longer up-to-date. If this is the case, click on Update the controller firmware.
Use a micro-USB cable to connect the controllers to one of the USB ports on your computer one at a time.
Once the controller is detected by the SteamVR application, the microprogram update starts automatically.
Warning: Do not disconnect the micro-USB cable at any time before the microprogram update has finished. This may lead to a microprogram error.
Once the update has finished, click on End.

SYSTEM TROUBLESHOOTING GUIDE
/ STEAM VR - UPDATING THE MICROPROGRAMS (3 / 3)

Слайд 56

Слайд 57

After-Sales process
THE IMMERSIVE SOLUTION HUB

Слайд 58

Before starting,
please refer to the maintenance contract.
The maintenance process is defined

on 3 levels:
LEVEL 1: This covers all the problems which can be solved by reading the documentation on the VRC online guide (vr-connection.zendesk.com).
LEVEL 2: If the problem cannot be solved using the documentation, creating a support ticket will enable VR-Connection to examine the problem more thoroughly. A ticket must be sent to our support team, together with photos and descriptions, using the “Create a request” button in the online guide.
LEVEL 3: according to the seriousness of the problem (minor, major, critical) VR-Connection has a contractual commitment with regard to the time to restore to service.

Слайд 59

The VRC online guide is a website grouping all the documentation

necessary for installation, operation and troubleshooting the VRCXP Lite and HESTIA VR systems.
Available at http://vr-connection.zendesk.com, this website has two parts:
The written guides available in the form of articles.
A support ticketing system to contact an agent in charge of problem-solving.