Содержание
- 2. We consider any conflict as illness. This illness is peculiar both to people and social organisms:
- 3. Aspects of the diagnosis: Sources of the conflict (subjective or objective) experiences of the sides, ways
- 4. Methods of solving conflicts: Popular alternatives to effective problem - solving are: fighting, arguing, hassling, demanding,
- 5. The situation Pat: Oh, what happened with you? You are so pale! Liz: Oh, there is
- 6. Pat: But I like Timothy! I’d like to become his girlfriend, because I’m the best, the
- 7. The Problem Solving
- 8. The first step: Get to the conflict; Make a statement ; Stop aggressive behavior; Neutralize object
- 9. The second step: Find out what each wants. Help each verbalize feelings (- I like him
- 10. The third step: Explain the problem. (- We are two pretty girls and we love one
- 11. The fourth step: Ask questions. Give your own ideas. (- Why do you think you are
- 12. The fifth step: Make sure the solution is safe. Rephrase the solution. Check out how it
- 13. The sixth step: Announce that the problem is solved. (- Let’s be friends and then I’ll
- 14. The Third Side Sometimes the third side (party) will find the decision of the conflict.( a
- 15. Dear Friends. We want you to help us. Here is the task for all teams. Solve
- 16. The third party should observe the following rules: To be maximum objective To be neutral and
- 17. Try and solve your problems, Without angry words, Without catastrophing And be like friendly birds.
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