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- The hotel receptionist
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- 2. The hotel receptionist If you enjoy meeting and helping all kinds of people, this could be
- 3. What education do you need? Many employers will prefer you to have a good standard of
- 4. Entry Requirements You will need good administration and customer service skills for this job. IT skills
- 5. Useful Vocabulary
- 6. Useful Vocabulary
- 7. Useful Vocabulary
- 18. Скачать презентацию
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The hotel receptionist
If you enjoy meeting and helping all kinds of
The hotel receptionist
If you enjoy meeting and helping all kinds of
people, this could be a great job for you.
Hotel receptionists make guests feel welcome, manage room bookings (also know as reservations) and deal with requests that quests make during their stay.
A hotel receptionist also needs to be friendly and professional at all times, able to look after several things at once and always stay calm, sometimes under pressure.
Hotel receptionists make guests feel welcome, manage room bookings (also know as reservations) and deal with requests that quests make during their stay.
A hotel receptionist also needs to be friendly and professional at all times, able to look after several things at once and always stay calm, sometimes under pressure.
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What education do you need?
Many employers will prefer you to have
What education do you need?
Many employers will prefer you to have
a good standard of general education and possible some GCSEs (A-C) in subjects such as English, maths and IT. Some employers may also want you to have experience of using a telephone switchboard or a computerised reservations system.
Although previous experience in customer service or office work would also help you, you can also prepare for this work by taking or relevant college course.
Although previous experience in customer service or office work would also help you, you can also prepare for this work by taking or relevant college course.
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Entry Requirements
You will need good administration and customer service skills for
Entry Requirements
You will need good administration and customer service skills for
this job. IT skills will also be useful to work with computerised booking and payment systems. Many employers will want you to have a good standard of general education, including GCSEs (A-C) in maths and English.
You could prepare for this work by taking a relevant full-time or part-time college course, to gain some of the knowledge and skills needed in this job. Courses include:
Level 1 Certificate in General Hospitality
Level 1 Award in Introduction to Employment in the Hospitality Industry
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism
You could prepare for this work by taking a relevant full-time or part-time college course, to gain some of the knowledge and skills needed in this job. Courses include:
Level 1 Certificate in General Hospitality
Level 1 Award in Introduction to Employment in the Hospitality Industry
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism
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Useful Vocabulary
Useful Vocabulary
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Useful Vocabulary
Useful Vocabulary
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Useful Vocabulary
Useful Vocabulary
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