Introducing Siebel Applications

Module 1: Introducing Siebel Applications

Module Objectives

To understand the term Customer Relationship Management (CRM)
To describe Siebel

Customer Relationship Management (CRM)

"CRM is the business strategy that aims to

Introduction to Siebel Applications

Siebel CRM Applications are available tailored for:
- different types

Employee Application: Siebel Sales

Siebel Sales application is used by a company’s

Employee Application: Siebel Call Center

Siebel Call Center application is used by

Customer Application: Siebel eSales

Siebel eSales application is used by customers to

Partner Application: Siebel Partner Portal

Siebel Partner Portal application is used by

Types of Siebel Interfaces (UI)

Siebel UI is rendered in one of

Differences between User Interfaces

The following features are supported only by high

Common Business Entities in Siebel Application

A business entity is something which

Common Siebel Business Components

Accounts
Contacts
Opportunities
Service Requests
Assets

Accounts

An account is a business external to your company
Represents a current

Contacts

Contacts are the people with whom you do business
They have the

Opportunities

Opportunities are potential revenue-generating events
They have the following characteristics
Possible Association with

Service Requests

Service Requests are requests from customers for information or assistance

Assets

Assets are instances of purchased products
They have the following characteristics
An asset