Agency and ageism in the community-based technology support services used by older adults

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Problem: The question of how an elderly person stays up-to-date with

Problem: The question of how an elderly person stays up-to-date with

new technologies and resists ageism remains open

Aim: To demonstrate the various methods and technologies that can improve the digital literacy of older people and help them resist ageism

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Overview Types of organizations dealing with the digital literacy of older

Overview

Types of organizations dealing with the digital literacy of older people
Methods

for researching the communities of technical support services
Digital literacy and digital wisdom. Case-Story.
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Types of organizations dealing with the digital literacy of older people

Types of organizations dealing with the digital literacy of older people

organizations

Senior

Center

public libraries

Volunteers or staff workers

Older people

Technology support

Technology support

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Methods for researching the communities of technical support services Ethnographic in-depth

Methods for researching the communities of technical support services
Ethnographic in-depth interview
Participant

observation
Analysis of documents
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Digital literacy and digital wisdom. Case-Story. The younger generation has digital

Digital literacy and digital wisdom. Case-Story.
The younger generation has digital literacy,

and older people have the wisdom that becomes digital
The process of teaching digital literacy is the mutual exchange of knowledge
Elderly people contribute to the development of cybernetic society
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Conclusion Studies of digital support communities show that the use of

Conclusion

Studies of digital support communities show that the use of such

methods of increasing the digital literacy of older people as: the creation of support services in public libraries, the organization of volunteer activities aimed at assisting the elderly in mastering new technologies are effective. According to statistics provided by the author, elderly people who turn to support services do not feel themselves struck from the process of digitalization and informatization of society