Business Letter Basics QUESTIONS

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Which date format should NOT be used in an English business

Which date format should NOT be used in an English business

letter?

October 18, 2002

18.10.2002

18 October 2002

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Which date format should NOT be used in an English business

Which date format should NOT be used in an English business

letter?

October 18, 2002

18.10.2002

18 October 2002

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Which date format should NOT be used in an English business letter? WRONG! BACK

Which date format should NOT be used in an English business

letter?

WRONG!

BACK

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You start a business letter to the U.K. with 'Dear Sir

You start a business letter to the U.K. with 'Dear Sir

or Madam'. What should the complimentary close be?

Yours faithfully,

Yours sincerely,

Yours faithfully

Sincerely,

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ERROR BACK

ERROR

BACK

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YES!

YES!

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Where can the subject line in an English letter be? BETWEEN

Where can the subject line in an English letter be?

BETWEEN THE

SALUTATION LINE AND THE BODY OF THE LETTER.

BETWEEN THE SENDER'S NAME AND THE RECIPIENT'S ADDRESS.

BETWEEN THE BODY OF THE LETTER AND THE COMPLIMENTARY CLOSE.

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BACK No, the subject line should be somewhere else.

BACK

No, the subject line should be somewhere else.

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Good! This is where you MAY put it.

Good! This is where you MAY put it.

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You write a letter to the UK starting 'Dear Ms. Black,‘

You write a letter to the UK starting
'Dear Ms. Black,‘
How should

this letter end?

Love,

Yours faithfully,

Yours sincerely,

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WRONG!

WRONG!

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IT’S REALLY SO!

IT’S REALLY SO!

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The first goal in writing a business letter is to get

The first goal in writing a business letter is to get

the recipient's …

address

attention

services

trade

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OOPS!

OOPS!

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YOU’RE RIGHT

YOU’RE RIGHT

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The enclosure notation represents… that you have left out a part

The enclosure notation represents…

that you have left out a part of

the letter and need to mail them another letter

that there is something else besides the letter included in the envelope

the typists name

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NO! TRY AGAIN

NO!
TRY AGAIN

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CORRECT

CORRECT

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Our address and phone number are shown on our… salutation letterhead inside address enclosures

Our address and phone number are shown on our…

salutation

letterhead

inside address

enclosures

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WRONG!

WRONG!

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YES!

YES!

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Traditionally, where should you place the date on your letter? On

Traditionally, where should you place the date on your letter?

On the

top left of the paper

In the middle of the paper

At the end of the letter

On the bottom right

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RIGHT YOU ARE!

RIGHT YOU ARE!

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When keying in a personal business letter that is in block

When keying in a personal business letter that is in block

style, the block style means…

All parts of the letter should be centered

All parts of the letter, except the salutation are typed at the left margin

All parts of the letter should be typed at left margin

All parts of the letter, except the return address are typed at the left margin

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TRY AGAIN

TRY AGAIN

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If we don’t want the named recipient to know that other

If we don’t want the named recipient to know that other

people have received copies we use:

“Blind copies”

“Secret copies”

“Blind carbon copies”

“Confidential copies”

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OH, NO! THINK IT OVER!

OH, NO! THINK IT OVER!