Proposal to Client v1

(own delivery +partners)
Saratov (own delivery +partners)
Other 70+ cities available with partner's support

Services (Customer DC, public cloud or our partners DCs)
Network Management Services
Infrastructure Security Services
Database / Middleware Management Services
Consulting / Availability Monitoring & Performance / Capacity Management Services

Applications Management and Support, SW Development
Commercial and Operational applications support
Critical Manufacturing applications support
Software Development

service requests from end-users
Voice / email / chat communication channels
Service Quality surveys

Service Desk

Remote management and onsite operations across desktop, mobile, virtual desktop
IT Trainings and advisory
Spare parts mgmt. & Break & Fix (custom specific applied)

Device Management

Active Directory Management
Collaboration services like Exchange & SharePoint services
Imaging & Software Distribution SCCM / Intune / other
Inventory Mgmt (HW & SW)

Workplace Management

partners DCs)
Virtualization bases on VMware, HyperV, Proxmox, Kubernetes
Windows, Linux, appliances Management
Storage & Backup Management
Desktops Virtualization (Citrix)
Network Management Services
WAN Management
LAN Management
WLAN Management
Firewalls & Load balancers & Traffic Management
Infrastructure Security Services
Antivirus / Threat protection / Encryption
Database / Middleware Management Services
MSSQL / Postgres / MariaDB / Apache / NGINX / etc.
Availability Monitoring & Performance / Capacity Management

Development
Web-based application development
Marketing applications development

/ storage / databases / etc. management services

Shared Service Desk services and WPS delivery team for workplace services management

Network Services delivery team

Shared role for managing services delivered to Palfinger, quality control and relationship

PlatformX)

Ent-Services Management
(GLPI)

Palfinger Global

Tickets based on users’ country, not on current location

End-users

End-users

L2 & L3 (Russia)

L2 & L3 (as now)

3rd party & vendor support
(if available)

3rd party &
vendor support

8-800-toll-free
access number

3rd party system

3rd party system

There is no automatic tickets exchange

GLPI-auth can be via Palfinger AD

open-source solution:
Monitoring features:
- Alerts notification to duty staff and customer staff.
- Reports on similar level with existing reporting provided by DXC

For remote access to managed infrastructure, we plan to implement S2S VPN connection:
- for the purpose VPN-supporting equipment needs to used on Palfinger-Russia side (DXC currently does not manage router & WAN levels). Ent Services is able to provide the service in Russia.

assets.

Palfinger is engaging two partners for services delivery at the same infrastructure.

Then all changes on the infrastructure should be agreed and synchronized as they can affect other service provider in some extend.

plan to stay as in current global contract:

with the following adjustment:
- price to be converted from EUR into RUB
- pre-payment / post-payment ??? days {we do not know current payment terms}