Economics of innovation. Lecture 3: Innovation, Demand and Consumption

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Consumers and innovation: demand and supply We will focus on: 1.

Consumers and innovation: demand and supply
We will focus on:
1. The diffusion

of innovations
2. The demand of innovation: consumers types
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The diffusion of innovations Diffusion is the process by which innovations

The diffusion of innovations

Diffusion is the process by which innovations are

adopted and used by consumers, or in the case of process innovations, by other organisations.
Diffusion is the rate at which innovations are adopted
Whether a product or a process, it takes a long time for an innovation to diffuse across users/consumers.
The speed at which an innovation diffuses is critical to its (commercial) success.
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Diffusion of successful innovations follow a common path (S curve) Percentage of customer/user groups

Diffusion of successful innovations follow a common path (S curve)

Percentage of

customer/user groups
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Diffusion of online social networks (http://sephskerritt.com/2008/03/05/market-diffusion-of-online-social-networks/)

Diffusion of online social networks

(http://sephskerritt.com/2008/03/05/market-diffusion-of-online-social-networks/)

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Diffusion of various innovations http://andrewgelman.com/2012/04/08/technology-speedup-graph/

Diffusion of various innovations

http://andrewgelman.com/2012/04/08/technology-speedup-graph/

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Drivers of the diffusion of innovations 1.RANK Approach Firms can be

Drivers of the diffusion of innovations

1.RANK Approach
Firms can be ranked

in terms of the benefits to be obtained from the use of the new technology, assuming that adopters are different in some important dimensions (Size, Age, etc.)
2. STOCK Approach
The larger the number of users the lower the gross benefits from adoption
3. ORDER Approach
The firm’s position in the adoption order determines its gross return from adoption. Firms high in the adoption order get greater return than those lower down in the adoption order
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4. EPIDEMIC Approach Diffusion spreads across the population like a disease

4. EPIDEMIC Approach
Diffusion spreads across the population like a disease based

upon information acquisition and contact.
5.EVOLUTIONARY Approach
Diffusion is the outcome of competitive selection across technologies
6.Marketing approach (see also 4)
Diffusion is the outcome of advertising and information dissemination.

Drivers of the diffusion of innovations

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The demand for innovation Marketing e.g. Information acquisition approach (Bass 1969)

The demand for innovation
Marketing
e.g. Information acquisition approach (Bass 1969)
Economics
e.g. Consumer

preferences
(Deaton and Mullebower 1980)
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Types of Consumers Consumers are not a homogeneous group.

Types of Consumers

Consumers are not a homogeneous group.

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Six Types of Consumer Economic Consumer Veblen/Bourdieu Consumer Marshall Consumer Douglas Consumer Galbraith Consumer Routine Consumer

Six Types of Consumer

Economic Consumer
Veblen/Bourdieu Consumer
Marshall Consumer
Douglas Consumer
Galbraith Consumer
Routine Consumer

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Economic Consumer Fixed, pre-determined wants, which the consumer knows in detail

Economic Consumer

Fixed, pre-determined wants, which the consumer knows in detail
If all

consumers were economic consumers there would be little market risk in innovation
Consumer is a skilled optimiser but is asocial (consumes in private)
Given same prices and income, (s)he will never vary consumption
Interested in innovations that reduce price or increase a sought-after feature of a good
Otherwise, not interested in innovation
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Veblen Consumer Veblen’s concept of “conspicuous consumption” Desires distinction through visible

Veblen Consumer

Veblen’s concept of “conspicuous consumption”
Desires distinction through visible consumption of

expensive items
Bourdieu consumer is similar, but seeks distinction with more modest expenditure
Veblen and Bourdieu consumers are interested in innovation to the extent that these give an opportunity to show distinction, e.g. Rolls Royce
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Veblen consumers upon the launch of iPhone 5

Veblen consumers upon the launch of iPhone 5

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Nike making an appeal to Veblen consumers with their customized shoes

Nike making an appeal to Veblen consumers with their customized shoes
CREATE

YOUR OWN NIKE FREE iD
However close to barefoot you like your run to feel—your reasons are exclusively your own. Run Free, your way.

EXPRESS YOUR IDENTITY

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Marshall Consumer “In every stage of his progress he is destined

Marshall Consumer

“In every stage of his progress he is destined to

contrive and invent, to engage in new undertakings; and when these are accomplished, to enter with fresh energy upon others.”
(McCulloch, 1864, quoted in Marshall, 1927)
Marshall consumers are interested to explore what innovations can do for them, but they are not uncritical in their consumption of innovations (see Von Hippel, 2005)
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Marshall Consumers- the creative consumer Von Hippel E., Ogawa S. &

Marshall Consumers- the creative consumer

Von Hippel E., Ogawa S. & De

Jong J. (2011) The age of the consumer-innovator, MIT Sloan Management Review, Fall,53, 1, 27-35. 
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Douglas Consumer “the real moment of choosing is ... choice of

Douglas Consumer

“the real moment of choosing is ... choice of comrades

and their way of life”
(Douglas, 1983)
Douglas consumers may be cautious about consuming innovations that might seem to cast doubt on their peer group loyalty
But they may find innovation and imaginative ways to confirm group loyalty
And if the group leader(s) adopt(s) an innovation, then other Douglas consumers may follow rapidly
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Galbraith Consumer “As a society becomes increasingly affluent, wants are increasingly

Galbraith Consumer

“As a society becomes increasingly affluent, wants are increasingly created

by the process by which they are satisfied …. producers may proceed actively to create wants through advertising and salesmanship. Wants thus come to depend on output.”
(Galbraith, 1958)
Mass market and advertising
Galbraith consumers need encouragement from marketers to give innovations a try
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Routine Consumer Just sticks to familiar consumption items (“tried and tested”)

Routine Consumer

Just sticks to familiar consumption items (“tried and tested”)
Does not

optimise
Not influenced by advertising
Does not seek distinction
Does not seek novelty
Not influenced by peer pressure
Liable to be very suspicious of innovations
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Other Types of Consumer ….

Other Types of Consumer ….

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Ethical consumer Green consumer Consumption choices with reference to effects on

Ethical consumer

Green consumer
Consumption choices with reference to effects on sustainability
Ruskin consumer
Consumption

choices with reference to effects on producing labour
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Ethical Consumption and Innovation Can you think of examples of companies

Ethical Consumption and Innovation
Can you think of examples of companies innovating

to appeal to the ethical consumers?
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Learning consumer Recognition that something is an acquired taste and a

Learning consumer

Recognition that something is an acquired taste and a taste

worth acquiring
Demand grows as consumer acquires the taste – learns how to appreciate the product/service
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Innovation and Learning consumers Educating is an important consideration when it

Innovation and Learning consumers
Educating is an important consideration when it comes

to promoting innovations at early stages to learning consumers
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Dutiful consumer Consumption as a duty Duty to whom, or to what? Country (?) Science (?)

Dutiful consumer
Consumption as a duty
Duty to whom, or to what?
Country (?)
Science

(?)
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Different Types of Consumers and Product Life Cycle Let’s match different

Different Types of Consumers and Product Life Cycle

Let’s match different stages

of the product life cycle and
different types of consumers