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OVERVIEW International Organizations The Web and International Commerce Challenges of Global

OVERVIEW
International Organizations
The Web and International Commerce
Challenges of Global Information Systems
Payment Mechanisms
Time

Zones
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International Organizations Any large company sooner or later enters the international

International Organizations
Any large company sooner or later enters the international market
Global

information system: a system that serves organizations in multiple countries
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The Web and International Commerce The Web has become an important

The Web and International Commerce
The Web has become an important vehicle

for B2B and B2C
The ratio of non-English speakers to English speakers on the Web is growing
New markets offers opportunities to increase revenue and to save on costs
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Customer support Online manuals Web sites and documentation are presented in

Customer support
Online manuals
Web sites and documentation are presented in many languages
Designing

global sites to cater to local needs and preferences
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Challenges of Global Information Systems Not all countries have information technology

Challenges of Global Information Systems
Not all countries have information technology infrastructure

to allow companies to build an international IS
Companies can offer two versions of their Web sites to compensate for slower bandwidth
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Challenges of Global Information Systems Unicode allows for 65,536 characters Must

Challenges of Global Information Systems
Unicode allows for 65,536 characters
Must coordinate with

databases and applications (Telephone number and postal code formats are different in different countries)
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Differences in Payment Mechanisms E-commerce allows easy payment for online purchases

Differences in Payment Mechanisms
E-commerce allows easy payment for online purchases
Credit cards

are the preferred payment method in USA
Europeans prefer debit cards
Most Japanese reluctant to use credit cards
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Different Time Zones Teleconferencing systems must be available most of the

Different Time Zones
Teleconferencing systems must be available most of the day,

sometimes 24 hours per day
Immediate problems
Teams in support centers may work shifts to accommodate clients worldwide
Systems at both locations can be designed to record local times of both locations, or record a single time (that of the company headquarters)
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Conclusion Technological barriers Regulations and tariffs Payment mechanisms Economic and political

Conclusion
Technological barriers
Regulations and tariffs
Payment mechanisms
Economic and political considerations
Different measurement and notation

standards
Legal barriers
Different time zones