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- 2. Human Resource Communication Communication is key to a successful career as a human resource manager (HRM)
- 3. Emotional Intelligence (EI) There are five main aspects or domains to EI: Knowing your emotions (impacts
- 4. Communication directions Those companies who communicate well with their employees end up with more loyal and
- 5. Four Main Types of Communication Upward communication is when the lower levels of an organization communicate
- 6. “Upward” Communication in a Bank Branch Manager Operation Manager Finance Manager Marketing Manager B.D.O. Cashier Officer
- 7. “Downward” Communication in a Bank Branch Manager Operation Manager Finance Manager Marketing Manager B.D.O. Cashier Officer
- 8. “Horizontal” Communication in a Bank Branch Manager Operation Manager Finance Manager Marketing Manager B.D.O. Cashier Officer
- 9. Communication Styles There are four main types of communication styles: Expresser Driver Relater Analytical
- 10. Expresser People with an expresser communication style tend to get excited. They like challenges and rely
- 11. Driver People with a driver style like to have their own way and tend to be
- 12. Relater People with relater style like positive attention and want to be regarded warmly. They want
- 13. Analytical People with an analytical communication style will ask a lot of questions and behave methodically.
- 14. Let’s discuss an example Relater: What are you doing this weekend? I am going to my
- 15. Other Communication Styles Passive – communication style in which you put the rights of others before
- 16. Nonverbal Communication Nonverbal language can include facial expressions, eye contact, standing or sitting posture, and the
- 17. Strategic HR Communication Style Other digital forms of communication, such as email and text messaging using
- 18. Listening Listening is obviously an important part of communication. There are three main types of listening.
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