E-Commerce – P2/P3 (Partial). Drawbacks. (Lesson 7)

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E-Commerce – P2/P3 (Partial). Drawbacks. (Lesson 7)

Содержание

2. Energiser Activity – Unit 8 e-Commerce (These are terms we will use today – Can you
3. Aims & Objectives Today you will learn and carry out: RECAP (What did we do last
4. Task In Groups: (We will have approx 6 groups) How many drawbacks can you identify to
5. The Drawbacks Consumer trust Lack of human contact Delivery issues International legislation Product description problems Security
6. Task Using the same Groups: Select a drawback using the whiteboard activity How would the drawback
7. Consumer Trust Gaining the trust of your customers is paramount (especially if you don’t have the
8. Lack of Human Contact Lack of human contact Suppliers and customers feel remote Sole trader may
9. Delivery Issues Customer may trade with organisation in different countries Involves greater costs in getting good
10. International Legislation Organisations are now increasingly accessing global market As a result they have to be
11. Product Description Problems Issues with language and understanding When sentences are transferred from one language to
12. Task: Think about what these terms mean? AC Alternating Current (UK) Air Conditioning (USA) Chips Sliced
13. Task: Think about what these terms mean? NHS The National Health Service (UK) National Historic Site
14. Different Spellings
15. Security Issues Damaged in transit Stolen Lost Customer information
16. Taking it further Taking it further: Write a brief report on the below. How does each
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Energiser Activity – Unit 8 e-Commerce (These are terms we will use

today – Can you find them and do you know what they are?)

WORD LIST:
Trust
Contact
Delivery
Laws
Security
Packaging
Payment
Complaints
Spellings

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Aims & Objectives
Today you will learn and carry out:
RECAP (What

did we do last week?) What benefits of e-Commerce were there? (P2)
Todays Lesson (Drawbacks) P2 & P3 (partial)
Define the term drawback P2 & P3 (partial)
List drawbacks to e-Commerce P2 & P3 (partial)
Individually define each drawback. P2 & P3 (partial)
Taking it further (Extension Activity):
How does each drawback impact Groceries 4 U?

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Task
In Groups: (We will have approx 6 groups)
How many drawbacks can

you identify to a company introducing e-Commerce?

This will be a paper based activity. I do not want you cheating by using the internet to find your answers!!!

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The Drawbacks
Consumer trust
Lack of human contact
Delivery issues
International legislation
Product description problems
Security issues

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Task
Using the same Groups:
Select a drawback using the whiteboard activity
How would

the drawback your group has selected impact Groceries 4 U?
Prepare to feedback your answer to the group

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Consumer Trust
Gaining the trust of your customers is paramount (especially if

you don’t have the potential for face-to-face contact)
How do companies respond to complaints?
Will goods actually ever arrive?
Will my payment details be secure?
To earn trust, companies must:
Deliver on time, keep prices low, deal with queries quickly and effectively, handling complaints

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Lack of Human Contact
Lack of human contact
Suppliers and customers feel remote
Sole

trader may not have contact with outside world (other than through post or email)
What are the implications of this?
Online trader is reliant on themselves (very stressful)
Individuals may feel socially isolated

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Delivery Issues
Customer may trade with organisation in different countries
Involves greater costs

in getting good to customers
Country specific regulation about delivery packaging
What are the options available?
Absorb the costs & reduce profits
Add costs of delivery/packaging to goods & risk the sale
Send goods in standard packaging & breaking law

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International Legislation
Organisations are now increasingly accessing global market
As a result they

have to be aware of a growing number of laws
The ISO (International Organisation of Standardisation) was formed to ensure that issues such as legally defined safety standards, product standards are set, adhered to & policed

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Product Description Problems
Issues with language and understanding
When sentences are transferred from

one language to another, something can be lost in the translation
In some countries the same words can be spelled differently, but mean the same thing

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Task: Think about what these terms mean?
AC
Alternating Current (UK)
Air Conditioning (USA)
Chips
Sliced

& fried potatoes (UK)
Crisps (USA)
ER
Elizabeth II (UK)
Emergency Room (USA)
Holiday
Time taken away from normal routine (UK)
Public festival (Christmas/Thanksgiving) (USA)

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Task: Think about what these terms mean?
NHS
The National Health Service (UK)
National

Historic Site (USA)
Pants
Underwear (UK)
Trousers (USA)
Subway
Pedestrian Underpass (UK)
Underground Rail Network (USA)
The tube
Underground Rail Network (UK)
Television (USA)

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Different Spellings

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Security Issues
Damaged in transit
Stolen
Lost
Customer information

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Taking it further
Taking it further:
Write a brief report on the below.
How

does each drawback impact Groceries 4 U?

E-Commerce – P2/P3 (Partial). Drawbacks. (Lesson 7)

Содержание

Energiser Activity – Unit 8 e-Commerce (These are terms we will use

Aims & Objectives Today you will learn and carry out:RECAP (What

TaskIn Groups: (We will have approx 6 groups)How many drawbacks can

The DrawbacksConsumer trustLack of human contactDelivery issuesInternational legislationProduct description problemsSecurity issues

TaskUsing the same Groups:Select a drawback using the whiteboard activityHow would

Consumer TrustGaining the trust of your customers is paramount (especially if

Lack of Human ContactLack of human contactSuppliers and customers feel remoteSole

Delivery IssuesCustomer may trade with organisation in different countriesInvolves greater costs

International LegislationOrganisations are now increasingly accessing global marketAs a result they

Product Description ProblemsIssues with language and understandingWhen sentences are transferred from

Task: Think about what these terms mean?ACAlternating Current (UK)Air Conditioning (USA)ChipsSliced

Task: Think about what these terms mean?NHSThe National Health Service (UK)National