Содержание
- 2. Test 2 1. What does a good doctor do? (12) 2. What can determine the rest
- 3. Checking the home task (Test 2) ANSWERS: 1. Is reputed to be one of the best
- 4. Phonetic Drills Initial contact Foundation Relationship Undivided attention To greet Response In response to To achieve
- 5. Greeting and putting the patient at ease (verbal communication) Ex. 6, p. 16 (1.3) Listen to
- 6. Greeting the patient (verbal communication) Ex. 9a, p. 17(1.4) Listen to the beginning of a patient
- 7. Conveying Warmth (voice management) Ex.11a, p. 18 (1.5) Decide if the doctors sound welcoming or unwelcoming.
- 8. Asking the opening question (verbal communication) A doctor asks the opening question to understand points the
- 9. Asking the opening question (Ex.15 a, p.19) 1. Your GP has explained the situation, but I
- 10. Answer Key for ex. 15a, p.19 a 2, 5, 7, 9 b 2, 4, 6, 7
- 11. Opening Statement (active listening) Opening statement reveals the problems a patient wishes to discuss. Interrupting the
- 12. Opening statement Ex.16a, p.19 (1.7) Answer the questions: Which opening question does Dr. Patel use? What
- 13. Answer Key for ex.16a, p.19 1. Any improvement in the arthritis since I saw you last?
- 14. Setting the agenda Agenda is based on the main points of the opening statement. The doctor
- 15. Ex. 19, p. 20 Read the opening statement by Mr Mahoney, underline the important points Explain
- 16. Answer Keys for ex.19, p.20 Enables the doctor to hear the patient’s story Prevents the doctor
- 18. Скачать презентацию