Report_FEexchange_Akentyev_v6

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Report_FEexchange_Akentyev_v6

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2. Service Organization RCIS region See tutorial regarding confidentiality disclosures. FE exchange program | Akentyev 2015
3. Russian Federation FE exchange program | Akentyev 2015 Central region 33 engineers (11 MR) 1 warehouse
4. FE exchange program | Akentyev 2015
5. Features in service practice RUSSIA Coordinators department (call center): coordinate FE schedule beforehand (PM, part replacement),
6. Ways to improve India Service FE exchange program | Akentyev 2015 Create the possibility of using
7. Log book It contains: - FE report; - Customer remarks; - Useful calibration parameters; - List
8. UPS battery safety Unintentional touching electrodes can occur a serious injury. FE exchange program | Akentyev
9. Stickers Stickers on the compressor (with absorber replacement date). Help to understand the requirement of replacement.
10. E-mail subject from Title or Job Number | XX Month 201X Create a rule for FE
11. Ways to improve Russian Service from India See tutorial regarding confidentiality disclosures. Telephone call to customer
13. Скачать презентацию

Слайд 2

Service Organization RCIS region
See tutorial regarding confidentiality disclosures.
FE exchange program |

Akentyev 2015

Слайд 3

Russian Federation
FE exchange program | Akentyev 2015
Central region
33 engineers (11 MR)

1 warehouse

West region
26 engineers (8 MR)

East region
22 engineers
(5 MR, 2 multimod. MR )

Слайд 4

FE exchange program | Akentyev 2015

Слайд 5

Features in service practice
RUSSIA
Coordinators department (call center): coordinate FE schedule beforehand

(PM, part replacement), communicate with customer.
FE do installation procedures (unpacking, positioning (except a magnet), cabling).
Provide air conditioning system for magnet and equipment room (by vendor).
FE write a message to all Russia MR FE after visiting a site.

INDIA
Monthly meeting with manager, FE have access to operational metrics.
Primary FE for a site. FE organize site visiting and communicate with customer.
Power problem (short-term shutdown)
Telephone call to manager from customer. Provide service 24/7.
Magnet Monitor on the operator room.
Pressure set to 2 psi for some magnet.

FE exchange program | Akentyev 2015

Слайд 6

Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

possibility of using LogBook in the site.
Use iPad (or other mobile devices) to debrief the job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Uniforms for FE (shirt, t-shirt or polo with GE logo).
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).

Слайд 7

Log book
It contains:
- FE report;
- Customer remarks;
- Useful calibration parameters;
- List

of parts installed on the system.

FE exchange program | Akentyev 2015

Слайд 8

UPS battery safety
Unintentional touching electrodes can occur a serious injury.
FE exchange

program | Akentyev 2015

It is safety to use battery cabinet with additional air cooling (if required), lock and warning signs.

Слайд 9

Stickers
Stickers on the compressor (with absorber replacement date). Help to

understand the requirement of replacement.
5264644 - absorber FRU part

MRU power

Power for MRU should always be present (for safety reason).

FE exchange program | Akentyev 2015

Слайд 10

E-mail subject from
Title or Job Number | XX Month 201X
Create

a rule for FE to write a subject e-mail message. For example:
System ID_HospitalName_SystemModel_Topic
It will help to find a letter in a history and track problems in outlook program.

Uniform for FE

Uniform (shirt, t-shirt, polo with GE logo) can identify GE Field engineers.

Слайд 11

Ways to improve Russian Service from India
See tutorial regarding confidentiality disclosures.
Telephone

call to customer without inside connection (every day monitoring cryogen parameters).
Use safety static equipment during repair parts.
SMS notification to FE (during ordering a part).
5 days for closing a job after replacement a part.
Approved GE vendor for cleaning a technical room.
Monthly meeting with manager, FE have access to operational metrics.
Security box for MRU.
Use RF door without spring metal contact.

FE exchange program | Akentyev 2015

Report_FEexchange_Akentyev_v6

Содержание

Service Organization RCIS regionSee tutorial regarding confidentiality disclosures.FE exchange program |

Russian FederationFE exchange program | Akentyev 2015Central region33 engineers (11 MR)

FE exchange program | Akentyev 2015

Features in service practiceRUSSIACoordinators department (call center): coordinate FE schedule beforehand

Ways to improve India ServiceFE exchange program | Akentyev 2015Create the

Log bookIt contains:- FE report;- Customer remarks;- Useful calibration parameters;- List

UPS battery safetyUnintentional touching electrodes can occur a serious injury.FE exchange

Stickers Stickers on the compressor (with absorber replacement date). Help to

E-mail subject from Title or Job Number | XX Month 201XCreate

Ways to improve Russian Service from IndiaSee tutorial regarding confidentiality disclosures.Telephone

Похожие презентации

Service Organization RCIS region
See tutorial regarding confidentiality disclosures.
FE exchange program |

Russian Federation
FE exchange program | Akentyev 2015
Central region
33 engineers (11 MR)

Features in service practice
RUSSIA
Coordinators department (call center): coordinate FE schedule beforehand

Ways to improve India Service
FE exchange program | Akentyev 2015
Create the

Log book
It contains:
- FE report;
- Customer remarks;
- Useful calibration parameters;
- List

UPS battery safety
Unintentional touching electrodes can occur a serious injury.
FE exchange

Stickers
Stickers on the compressor (with absorber replacement date). Help to

E-mail subject from
Title or Job Number | XX Month 201X
Create

Ways to improve Russian Service from India
See tutorial regarding confidentiality disclosures.
Telephone