Shopping

Август 10, 2022

Содержание

4. https://www.youtube.com/watch?v=NfBVMiIfJZU&t=180s Consumer is always right!
5. Opening Greeting Dear Sir / Madam, Dear Mr. / Mrs. / Ms. + last name, Introduction
6. I was amazed/distressed/horrified to find that ... It goes without saying that ... You can imagine
7. Conclusion At the very least, I look forward to receiving ... I insist on immediate action
8. Closing When the opening greeting is Dear Sir/Madam, we close with Yours faithfully, If we opened
10. Скачать презентацию

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https://www.youtube.com/watch?v=NfBVMiIfJZU&t=180s
Consumer is always right!

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Opening Greeting
Dear Sir / Madam,
Dear Mr. / Mrs. / Ms. + last

name,
Introduction
I am writing to complain about ...
I am writing to you in connection with ...
I am writing to tell you how disappointed/annoyed I feel about ...
I am writing to draw your attention to ...
I want to protest about ....
I am writing to express my strong dissatisfaction with ...

Letter of complaint

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I was amazed/distressed/horrified to find that ...
It goes without saying that

...
You can imagine how we felt when ...
In spite of the fact that ...., ...
To make matters worse, ...
Although I was told there would be ...
The label says ...
I haven't received the goods I ordered ...
The brochure mentioned ...
There is a one-year guarantee ...
I was appalled at the poor quality / rude service / unsatisfactory accommodation / overpriced rooms

Letter of complaint

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Conclusion
At the very least, I look forward to receiving ...
I insist

on immediate action ...
I insist upon full compensation or I will be forced to take this matter further.
I insist you replace this at once.
I demand a full refund.
I hope you will deal with this matter quickly.
I hope you will resolve this matter quickly.
I trust the situation will improve.
I hope that I will not be forced to take further action.

Letter of complaint

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