Letter of complaint

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Common features Letters of complaint usually include the following stages: Background

Common features

Letters of complaint usually include the following stages:
Background
Problem - cause and

effect
Solution
Closing
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Salutation and signature Dear Sir/Madam, Yours faithfully, Mari Mets Dear Mr. Brown, Yours sincerely, Mart Mets

Salutation and signature

Dear Sir/Madam,
Yours faithfully,
Mari Mets
Dear Mr. Brown,
Yours sincerely,
Mart

Mets
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Background This section describes the situation; e.g. I am writing to

Background

This section describes the situation; e.g.
I am writing to inform

you that the goods we ordered from your company have not been supplied correctly.
I attended your exhibition Sound Systems 2015 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.
I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.
I wish to express my dissatisfaction with my stay at your hotel.
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Problem cause Cause: On 2 October 2015 we placed an order

Problem cause

  Cause:
On 2 October 2015 we placed an order with your

firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.
You sent us an invoice for $10,532, but did not deduct our usual 10% discount.
We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 
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Problem effect Effect: This error put our firm in a difficult

Problem effect

Effect:
This error put our firm in a difficult position, as

we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
Even after spending several wasted hours trying to register in this way, the computer would not accept my application.
I am therefore returning the invoice to you for correction.
This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.
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Solution I am writing to ask you to please make up

Solution

I am writing to ask you to please make up

the shortfall immediately and to ensure that such errors do not happen again.
Could I please ask you to look into these matters.
Please send us a corrected invoice for $9,479
I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.