Содержание
- 2. Common features Letters of complaint usually include the following stages: Background Problem - cause and effect
- 3. Salutation and signature Dear Sir/Madam, Yours faithfully, Mari Mets Dear Mr. Brown, Yours sincerely, Mart Mets
- 4. Background This section describes the situation; e.g. I am writing to inform you that the goods
- 5. Problem cause Cause: On 2 October 2015 we placed an order with your firm for 12,000
- 6. Problem effect Effect: This error put our firm in a difficult position, as we had to
- 7. Solution I am writing to ask you to please make up the shortfall immediately and to
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