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- 2. ALWAYS SAY YOUR FULL NAME In a business situation, you should use your full name. If
- 3. KNOW THE NAMES Give others respect by knowing their names which will increase good will and
- 4. OBSERVE THE ‘ELEVATOR RULE‘ Be mindful of saying appropriate things at a client meeting. Don’t start
- 5. ALWAYS STAND WHEN YOU'RE BEING INTRODUCED TO SOMEONE. "Standing helps establish your presence. You make it
- 6. SENSITIVITY & DIPLOMACY A key pillar of business etiquette is sensitivity, meaning giving careful thought to
- 7. KEEP YOUR FINGERS TOGETHER WHEN YOU POINT. "Point with an open palm, and keep your fingers
- 8. ONLY SAY "THANK YOU" ONCE OR TWICE DURING A CONVERSATION. "You need to say it only
- 9. FOCUS ON THE FACE, NOT THE SCREEN Never forget to switch off your phone and try
- 10. DON'T CROSS YOUR LEGS. Both men and women do it, but it can be distracting and
- 11. NEVER PULL OUT SOMEONE'S CHAIR FOR THEM It's OK to hold open a door for your
- 12. THE HOST SHOULD ALWAYS PAY. "If you did the inviting, you are the host, and you
- 13. PREPARE A POLITE EXIT You need to be the one talking as you're making the exit.
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