Содержание
- 2. Objectives Define knowledge and describe the different types of knowledge. Describe the activities involved in knowledge
- 3. Knowledge Management Structuring of knowledge enables effective and efficient problem solving dynamic learning strategic planning decision
- 4. Knowledge Data are a collection of: Facts Measurements Statistics Information is organized or processed data that
- 5. Transformation process : Data – information- knowledge Chapter 10
- 6. Knowledge is a Corporate Asset Extraordinary leverage and increasing returns. Knowledge is not subject to diminishing
- 7. Chapter 10 Knowledge : Explicit knowledge Explicit knowledge (or leaky knowledge) deals with objective, rational, and
- 8. Knowledge : Tacit knowledge Tacit knowledge is the cumulative store : of the corporate experiences Mental
- 9. Chapter 10 Knowledge : Knowledge Management System A functioning knowledge management system follows six steps in
- 10. Knowledge Management Circle
- 11. Chapter 10 Knowledge Management Initiatives Knowledge management initiatives have one of three aims: to make knowledge
- 12. Knowledge creation or knowledge acquisition is the generation of new insights, ideas, or routines. Socialization mode
- 14. Knowledge Management Approaches The process approach attempts to codify organizational knowledge through formalized controls, processes, and
- 15. Knowledge Management Approaches Continued The practice approach to knowledge management assumes that organizational knowledge is tacit
- 16. Knowledge Management – Information Technology Components of Knowledge Management Systems: Communication technologies - allow users to
- 18. Knowledge Management – Supporting Technologies Artificial Intelligence (AI methods: expert systems, neural networks, fuzzy logic, genetic
- 19. Chapter 10 Knowledge Management – Supporting Technologies Data mining the process of searching for previously unknown
- 20. Knowledge Management : IT Products Most knowledge management software packages include one or more of the
- 21. Expertize by Expert Location System (type of KMS )
- 22. Knowledge Management – IT Services IT Consulting Firms provide assistance in establishing knowledge management systems measuring
- 23. Knowledge Management – Integration Issues Decision Support Systems (DSS) Artificial Intelligence Customer Relationship Management Systems (CRM)
- 24. Knowledge Management – People Chief knowledge officer’s (CKO) role are to maximize the firm’s knowledge assets,
- 25. Knowledge Management – Metrics Asset-based approach starts with the identification of intellectual assets and then focuses
- 26. Chapter 10 MANAGERIAL ISSUES Organizational culture change. This issue is how can we change organizational culture
- 27. Chapter 10 MANAGERIAL ISSUES Continued The lasting importance of knowledge management. Knowledge management is extremely important.
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