Filing case through SSO

First steps

Register your HP Passport
Associate your support contract(s) with your passport

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http://support.openview.hp.com
First time, click “Register”

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Fill-in the form
After registration, the HP Passport is created, and you

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Edit your profile to associate support contracts with your account

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Associate support contracts to your HP Passport through SAID

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Add an SAID to your profile

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Filing support cases

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Submit your support case

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Product is automatically made available, based on your support contract
Don’t forget

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Review case then submit

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Case summary. It has been submitted.
You will receive shortly an email

Tracking existing cases

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After clicking on the case number, you can consult the case

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You can add comments and materials to the case if necessary

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You can request a “Callback” by clicking the appropriate checkbox

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Your comments are reflected in the case content and are visible

What to do if you do not have an SAID ?

SLA

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Submit your support case, as normal

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Case manager unavailable if no SAID attached to passport. Gives the ability

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