Содержание
- 2. Answering the phone: Hello? (informal) Thank you for calling Microsoft. Sam speaking. How may I help
- 3. Introducing yourself – the caller: Hi. It’s Donald. (informal) Hello, this is Donald Jarvis calling. Hi,
- 4. Confirming a name: Speaking (the person answering says this in response to the question, “Is this
- 5. Asking to speak with someone: Is Donald in? (informal) Is Mr. Jarvis there, please? Can I
- 6. Giving details of the call: I’m calling about X. I’m calling to confirm the meeting tomorrow.
- 7. Taking a message for someone: Would you like to leave a message? Who’s calling, please? I’ll
- 8. Leaving a message with someone: Can you tell her that Jane called, please? No. That’s OK.
- 9. Enquiries regarding the caller: Which company are you calling from? Who’s calling, please? Who would you
- 10. Asking someone to wait: Just a sec (informal) Hold on a moment, please Hang on a
- 11. Connecting someone: I’ll put you through. I’m sorry but her line is engaged at the moment.
- 12. Making special requests: Could you repeat that, please? Would you mind spelling that for me, please?
- 13. Problems: She is in a meeting right now. I’m sorry, she isn’t here at the moment.
- 14. Mistakes: I’m sorry, but I think you’ve got the wrong number. There is no one here
- 15. Confirming information: OK, I’ve got that. Let me repeat that back to you just to make
- 16. Finishing a conversation: OK, I’ll get on to that as soon as possible. Well, I’ll talk
- 17. Saying goodbye: Catch you later (Informal) Bye-bye Bye for now. Speak to you soon Goodbye.
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