Alarms & Routine Maintenance info; access to the portal; is provided to all companies

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Topics Covered Alarms OAU Alarms NMEA/Mux Log Errors L3 Capsule Error Log Routine Maintenance

Topics Covered

Alarms
OAU Alarms
NMEA/Mux Log Errors
L3 Capsule Error Log
Routine Maintenance

Слайд 3

OAU Alarms Alarms received from DMM Record App If Power to

OAU Alarms

Alarms received from DMM Record App
If Power to OAU Reset
Displayed

Alarms are Lost
Only Displayed Again if Record App Resends
Only for NEW Alarm Condition
Most Alarms ONLY Sent
Original Alarm Condition
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System Error Communication Lost with Record App Most Common Causes DMM's

System Error
Communication Lost with Record App
Most Common Causes
DMM's Windows OS has

Frozen
DMM Hardware is Dead
OAU is Faulty
Serial Data Cable
Serial Cable/Connection Faulty (Com1 to OAU via DPU main terminal block)
OAU & DMM Software Versions not Compatible
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Video Error Communication Lost with Video Module Most Common Causes Network

Video Error
Communication Lost with Video Module
Most Common Causes
Network Data Cable
Ethernet Cable/Connection

Faulty
VidChan.ini files may be corrupt or missing
Video Module may be faulty
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Audio Error Communication Lost with Audio Module Most Common Causes Network

Audio Error
Communication Lost with Audio Module
Most Common Causes
Network Data Cable
Ethernet Cable

Connection Faulty
Audio Module may be faulty
vdrparams.ini file may be corrupt
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FRM Error Communication Lost with FRM Network Data Cable Ethernet Cable/Connection

FRM Error
Communication Lost with FRM
Network Data Cable
Ethernet Cable/Connection Faulty
FRM may

be faulty
Vdrparams.ini file settings may be incorrect
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Power Failure Loss of utility power Most Common Causes Main Utility

Power Failure
Loss of utility power
Most Common Causes
Main Utility Power Failure
Main Power

circuit breaker off
DPU power supply fuse
DPU power supply faulty
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PCM Error Communication lost with PCM Serial Data Cable Serial Cable/Connection

PCM Error
Communication lost with PCM
Serial Data Cable
Serial Cable/Connection Faulty (Com2 to

PCM)
Vdrparams.ini file setting
PCM faulty
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Remote Error Communication Lost with RSM Ethernet & USB Cannot Both

Remote Error

Communication Lost with RSM
Ethernet & USB Cannot Both be Connected
Most

Common Causes
Network Data Cable
Ethernet Cable/Connection Faulty
RSM disk may be corrupt
RSM power switch may be turned off or power cable has been removed
RSM HDD may be dead
Слайд 11

Serial Error Communication Lost from NMEA Module Most Common Causes No

Serial Error

Communication Lost from NMEA Module
Most Common Causes
No Data Input to

NMEA Module
Network Data Cable
Ethernet Cable/Connection Faulty
NMEA Module Faulty
NMEA Module Configuration
Vdrparams.ini File Configuration
NumNMEAModules Settings
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GPS Error No GPS signal Most Common Causes NMEA Module Problem

GPS Error

No GPS signal
Most Common Causes
NMEA Module Problem
NMEA Module Faulty
vdrparams.ini File

Configuration
Wrong Sentence or Port
GPS Source Off or Faulty
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Disk Error Failure to Store Data Set on Internal HDD Most

Disk Error

Failure to Store Data Set on Internal HDD
Most Common Causes
HDD

not connected or dead
Secured data drive (E) is full and Record App is previous to 4.06.00
Corrupt file
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Mic Error Microphone failed the microphone test for 12 hours Indicates

Mic Error

Microphone failed the microphone test for 12 hours
Indicates Microphone
Audio Module

Input Channel
Record App. Version 4.02.2 or Later
Record App Restarted
12 Hrs Again Before Mic Error
To Clear Error Message (Without Restart)
Must Pass Microphone Test
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Mic Error Most Common Causes Microphone Cable /Connections Faulty Microphone is

Mic Error

Most Common Causes
Microphone Cable /Connections Faulty
Microphone is Faulty
Audio Pre-Amp is

Faulty
Buzzer is Faulty
Detection Threshold Setting is Too High
Audio Module is Faulty
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Testing Microphones Record App Audio Test Tap/Scratch on Mic Confirm Results on Audio Histogram

Testing Microphones

Record App Audio Test
Tap/Scratch on Mic
Confirm Results on Audio Histogram

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Testing Microphones AudioConfigSuite – Real Time Audio Speak at each Mic

Testing Microphones

AudioConfigSuite – Real Time Audio
Speak at each Mic
Listen at Laptop

(via Remote Connection)
Check for Missing Audio, Low Level, Distortion
Buzz Test
Verify each Buzzer is Working
Buzzer not Working
Connect Buzzer Directly to 9V Battery
Connect Intermittently, DO NOT Leave Connected
Verify Buzzer Operates
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Special Decode Error Codes Displayed in Playback LOG Window 99$0 Status

Special Decode Error Codes

Displayed in Playback LOG Window
99$0 Status Clear
99$1 Storage Error
99$2 Video

Error
99$4 Audio Error
99$8 NMEA Error
99$16 Power Error
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Decode Error Codes 99$32 Microphone Error 99$64 FRM Error 99$128 Lyngso

Decode Error Codes

99$32 Microphone Error
99$64 FRM Error
99$128 Lyngso Error
99$256 Power Communications Error
99$512 Remote Error
99$1024 GPS Error

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Decode Error Codes Binary Coding 11 Digit 01010011011

Decode Error Codes

Binary Coding
11 Digit 01010011011

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Decode Error Codes Example Convert number (99$xxx) to binary 99$340 =

Decode Error Codes

Example
Convert number (99$xxx) to binary
99$340 = 0101010100
Errors 256

= Power Communications
64 = FRM
16 = Power
4 = Audio
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Decode Error Codes OR Basic Subtraction - Error Code 99$340 Error

Decode Error Codes

OR Basic Subtraction - Error Code 99$340
Error Code is 340
Subtract

Highest Multiple of 2 256
Remainder 84
Subtract Highest Multiple of 2 64
Remainder 20
Subtract Highest Multiple of 2 16
Remainder 4
Subtract Highest Multiple of 2 4
Remainder 0
Errors are 256, 64, 16 & 4
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L3 HVR Alarm Codes SEEN IN THE VDR ERROR LOG ON

L3 HVR Alarm Codes

SEEN IN THE VDR ERROR LOG ON

E:\DRIVE
‘B’ Busy
HVR is Not Ready
Boot Up Operation
Maximum Number of concurrent operations on these partitions have been reached.
Normal during Start-Up or Power Cycle
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L3 HVR Alarm Codes SEEN IN THE VDR ERROR LOG ON

L3 HVR Alarm Codes

SEEN IN THE VDR ERROR LOG ON

E:\DRIVE
‘ ‘S’ Improper Stream Id
Unknown partition name passed in.
Check Spelling “Stream Names” in Capsule
Match vdrparams.ini File Names
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L3 HVR Alarm Codes SEEN IN THE VDR ERROR LOG ON

L3 HVR Alarm Codes

SEEN IN THE VDR ERROR LOG ON

E:\DRIVE
‘E’ Empty
No memory granules have been assigned to this partition.
Check Capsule Partitions
If no Memory Shown
Internal memory Connecting Cable
Memory Dead
Or Processor PCB
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L3 HVR Alarm Codes SEEN IN THE VDR ERROR LOG ON

L3 HVR Alarm Codes

SEEN IN THE VDR ERROR LOG ON

E:\DRIVE
‘O’ Out of Service
Cannot Write to Partition
Likely L3 Processor
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L3 HVR Alarm Codes Other Codes not Normally Seen ‘U’ Unrecognized

L3 HVR Alarm Codes
Other Codes not Normally Seen
‘U’ Unrecognized Request Code
Command

sent to HVR was unknown
If seen – Noise on Ethernet Corrupting Data
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L3 HVR Alarm Codes Other Codes not Normally Seen ‘G’ Good

L3 HVR Alarm Codes
Other Codes not Normally Seen
‘G’ Good
Command received was

satisfactory.
This is NOT Recorded to Error Log
Would Fill Error Log VERY Fast
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NMEA Module Error Codes Displayed in 2 locations Record App Log

NMEA Module Error Codes

Displayed in 2 locations
Record App Log Window
Playback Log

Window
Indicates NMEA Module and Input Port Data Problem
Displayed as NerrorXX
N is NMEA Module ID
XX is NMEA Module Error Code
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NMEA Module Error Codes Code NMEA Module Port A 232/422 Output

NMEA Module Error Codes

Code NMEA Module Port
A 232/422 Output
B 422 Input
C Input 1
D Input 2
E Input 3
F Slave/Master

Link (Inputs 4-8 Missing)
SA Output to Slave (Internal error, same as F)
SB Input Port 4
SC Input Port 5
SD Input Port 6
SE Input Port 7
SF Input Port 8
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NMEA Module Error Codes Example 2error SD Data on Input6 on

NMEA Module Error Codes

Example
2error SD
Data on Input6 on NMEA Module 2

is Bad
Check Baud Rate & Polarity – Most Common
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Windows Errors There are MANY Windows Error LAN Communications Permissions Some Commonly Seen Errors

Windows Errors

There are MANY Windows Error
LAN Communications
Permissions
Some Commonly Seen Errors

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Download Errors Error 10065 indicates that no LAN communication is available

Download Errors

Error 10065 indicates that no LAN communication is available
Error 10060

indicates Record app is not running
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Error Getting Time Info Error 1231 is due to connection trouble

Error Getting Time Info

Error 1231 is due to connection trouble no

LAN communication
Error 53 indicates no administrator privileges – cannot access time info
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NEW DMM IN CASE OF WINDOWS ERRORS, GET US THE REVISION

NEW DMM

IN CASE OF WINDOWS ERRORS, GET US THE REVISION LOG

AND RELEASE DATE OF VERSIONS;
C:WINDOWS
(SEE NEXT SLIDE);
DMM_G3pp_2013071001
DMM_G3pp_revision_log


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Rutter Technologies Inc

Rutter Technologies Inc

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Routine Maintenance Security Check that DPU is locked. It is important

Routine Maintenance

Security
Check that DPU is locked. It is important that that

this is locked at all times in order to prevent any inappropriate access or tampering.
Слайд 38

Routine Maintenance Visual Inspection Power LEDs All Equipment Inspect Cables Check ALL Connections

Routine Maintenance

Visual Inspection
Power LEDs
All Equipment
Inspect Cables
Check ALL Connections

Слайд 39

Routine Maintenance Air Flow There are two (2) fans in the

Routine Maintenance

Air Flow
There are two (2) fans in the unit:
one

(1) in the DPU cabinet,
one (1) in the power supply (not accessible to user)
There is one (1) air filter in the unit:
exterior of the intake vent
Older units DO NOT have fiber filter.