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- ISO 9001:2015 - Системы менеджмента качества
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- 2. What is ISO 9001? ISO 9001 is a standard that sets out the requirements for a
- 3. What is a quality management system? A quality management system is a way of defining how
- 4. Who is ISO 9001 for? ISO 9001 is suitable for organizations of all types, sizes and
- 5. What benefits will it bring to my business or organization? Implementing a quality management system will
- 6. ISO 9001: benefits Work in a more efficient way as all your processes will be aligned
- 7. Why was ISO 9001 revised? All ISO standards are reviewed and revised regularly to make sure
- 8. What are the key improvements? Structure ISO 9001:2015 now follows the same overall structure as other
- 9. What benefits does the new version bring? The new version of the standard brings the user
- 10. Should I be certified to ISO 9001? Certification - when an independent certification body audits your
- 11. How do I get started with ISO 9001:2015? Key tips Tip 1 – Define your objectives.
- 12. Examples of success with ISO 9001 ISO 9001 is used successfully all over the world. In
- 13. Sénégalaise Des Eaux One step ahead of customer needs “We have been using ISO 9001 since
- 14. Baltika Breweries Optimizing operations “ Using production systems based on ISO 9001, ISO 14001 and ISO
- 15. Other standards in the 9000 family There are many other standards in the ISO 9000 series
- 17. Скачать презентацию
What is ISO 9001?
ISO 9001 is a standard that sets out
What is ISO 9001?
ISO 9001 is a standard that sets out
A new version of the standard, ISO 9001:2015, has just been launched, replacing the previous version (ISO 9001:2008).
What is a quality management system?
A quality management system is a
What is a quality management system?
A quality management system is a
ISO 9001 is based on the idea of continual improvement.
It doesn’t specify what the objectives relating to “quality” or “meeting customer needs” should be, but requires organizations to define these objectives themselves and continually improve their processes in order to reach them.
Who is ISO 9001 for?
ISO 9001 is suitable for organizations of
Who is ISO 9001 for?
ISO 9001 is suitable for organizations of
In fact, one of the key improvements of the newly revised ISO 9001:2015 was to make it more applicable and accessible to all types of enterprises.
Smaller companies that do not have staff dedicated to quality can still enjoy the benefits of implementing the standard – ISO has many resources to assist them.
What benefits will it bring to my
business or organization?
Implementing a
What benefits will it bring to my
business or organization?
Implementing a
Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities.
Put your customers first, making sure you consistently meet their needs and enhance their satisfaction. This can lead to repeat custom, new clients and increased business for your organization.
ISO 9001: benefits
Work in a more efficient way as all your
ISO 9001: benefits
Work in a more efficient way as all your
Meet the necessary statutory and regulatory requirements.
Expand into new markets, as some sectors and clients require ISO 9001 before doing business.
Identify and address the risks associated with your organization
Why was ISO 9001 revised?
All ISO standards are reviewed and revised
Why was ISO 9001 revised?
All ISO standards are reviewed and revised
ISO 9001 has been updated to take into account the different challenges that businesses now face.
For example, increased globalization has changed the way we do business and organizations often operate more complex supply chains, and there are increased expectations from customers.
ISO 9001 needs to reflect these changes in order to remain relevant.
What are the key improvements?
Structure
ISO 9001:2015 now follows the same overall
What are the key improvements?
Structure
ISO 9001:2015 now follows the same overall
See Annex SL of ISO/IEC Directives Part 1 (the rules for developing ISO standards) for further information.
Focus on risk-based thinking
This has always been part of the standard, but the new version gives it increased prominence.
More information can be found on the Website run by ISO/TC 176/SC 2, the group of experts behind the standard (www.iso.org/tc176/sc2/public).
What benefits does the
new version bring?
The new version of the
What benefits does the
new version bring?
The new version of the
ISO 9001:2015:
Puts greater emphasis on leadership engagement
Helps address organizational risks and opportunities in a structured manner
Uses simplified language and a common structure and terms, particularly helpful to organizations using multiple management systems
Addresses supply chain management more effectively
Is more user-friendly for service and knowledge-based organizations
Should I be certified to ISO 9001?
Certification - when an independent
Should I be certified to ISO 9001?
Certification - when an independent
For some companies, third- party certification may be a requirement. For example, some governments or public bodies may only contract suppliers that have been certified to ISO 9001.
ISO does not perform certification. For more information about the certification process, see www.iso.org and the publication ISO 9001:2015 – How to use it.
How do I get started with ISO 9001:2015?
Key tips
Tip 1 –
How do I get started with ISO 9001:2015?
Key tips
Tip 1 –
Tip 2 – Ensure senior management is on board. It is crucial that everyone is supportive of the initiative and its objectives. The publications Reaping the benefits of ISO 9001 and ISO 9001: Debunking the myths may help with this.
Tip 3 – Identify your organization’s key processes for meeting your objectives and customers’ needs. Within each of these processes, ensure you understand your customers’ requirements and can guarantee that these are met. This will form the basis of your quality management system.
Examples of success with ISO 9001
ISO 9001 is used successfully all
Examples of success with ISO 9001
ISO 9001 is used successfully all
Success with ISO 9001 can take many forms. For some enterprises, it is all about attracting new clients, while others see it as the blueprint for internal efficiency.
Sénégalaise Des Eaux
One step ahead of customer needs
“We have been using
Sénégalaise Des Eaux
One step ahead of customer needs
“We have been using
“Now, we meet with consumer associations every six months to ensure we can adapt to our customers’ needs. At the moment, for example, it is all about the diversification of payment methods, using mobile phones or other services to make money transfers.”
Mamadou Dia
CEO of Sénégalaise Des Eaux
Sénégalaise Des Eaux supplies drinking water to approximately five million citizens in some
of the largest towns in Senegal.
Baltika Breweries
Optimizing operations
“ Using production systems based on ISO 9001, ISO
Baltika Breweries
Optimizing operations
“ Using production systems based on ISO 9001, ISO
“In addition, by asking suppliers to implement robust quality management systems, we ensure the ingredients we use are of consistently high quality.”
Dr. Isaac Sheps
CEO of Baltika Breweries from 2011 to 2014
Baltika Breweries is a leader in the Russian beer market and part of the Carlsberg Group.
Other standards in the 9000 family
There are many other standards in
Other standards in the 9000 family
There are many other standards in
ISO 9000 contains detailed explanations of the seven quality management principles with tips on how to ensure these are reflected in the way you work. It also contains many of the terms and definitions used in ISO 9001.
ISO 9004 provides guidance on how to achieve sustained success with your quality management system.
ISO 19011 gives guidance for performing both internal and external audits to ISO 9001. This will help ensure your quality management system delivers on promise and will prepare you for an external audit, should you decide to seek third-party certification.