04Team interaction

Сентябрь 13, 2022

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04Team interaction

Содержание

2. VERBAL BEHAVIORS CATEGORIES INITIATING REACTING CLARIFYING PROPOSING BUILDING SUPPORTING DISAGREEING DEFENDING ATTACKING SEEKING INFORMATION GIVING INFORMATION
3. SENDER MESSAGE RECEIVER FEEDBACK Communication loop
4. SENDER BREAKDOWN Wrong time Wrong Method Wrong Place Hostile or negative tone of voice Using poor
5. MESSAGE BREAKDOWN Too long to understand Too short leaving out information Too general or ambiguous Communicated
6. RECEIVER BREAKDOWN Receiver too busy or preoccupied. Fails to understand the words Receiver having an emotional
7. FEEDBACK BREAKDOWN Senders assume their messages have been received as intended Sender fails to seek, demand
8. SUCCESSFUL SENDER Make sure your timing is right Keep the message brief Keep your messages specific
9. SUCCESSFUL RECEIVER Stop talking Avoid distractions Be an active listener Listen for feelings as well as
10. If you want to be considered a “STAR” performer, consider this list of ‘NEVERS”. Never say
11. NEVER SAY THESE THINGS . . . . . . “I didn't have time.” And don’t
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VERBAL BEHAVIORS CATEGORIES
INITIATING
REACTING
CLARIFYING
PROPOSING
BUILDING
SUPPORTING
DISAGREEING
DEFENDING
ATTACKING
SEEKING INFORMATION
GIVING INFORMATION
SUMMARIZING
TESTING UNDERSTANDING

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SENDER
MESSAGE
RECEIVER
FEEDBACK
Communication loop

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SENDER BREAKDOWN
Wrong time
Wrong Method
Wrong Place
Hostile or negative tone of voice
Using poor

choice of words or wrong words
Sender’s behavioral signals may differ from the verbal message

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MESSAGE BREAKDOWN
Too long to understand
Too short leaving out information
Too general or

ambiguous
Communicated too quickly
Message with incorrect information
Noise distorting or blocking transmission

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RECEIVER BREAKDOWN
Receiver too busy or preoccupied.
Fails to understand the words
Receiver having

an emotional block towards the sender - fear-anger-dislike
Receiver assuming knowledge of the message thus failing to pay proper attention
Receiver tired
Receiver confused

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FEEDBACK BREAKDOWN
Senders assume their messages have been received as intended
Sender fails

to seek, demand or otherwise encourage message feedback
Receivers fail to provide feedback to the sender, whether it is sought or not.

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SUCCESSFUL SENDER
Make sure your timing is right
Keep the message brief
Keep your

messages specific & to the point
Use commonly understood words
Maintain the self esteem of your receiver
Seek feedback

HOW TO BE ....

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SUCCESSFUL RECEIVER
Stop talking
Avoid distractions
Be an active listener
Listen for feelings as

well as meanings
Provide feedback to sender

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If you want to be considered a “STAR” performer, consider this

list of ‘NEVERS”.
Never say :
They didn't get back to me”. Or, “They are getting back to me.” Both are equally disastrous. Expecting someone to get back to you stops the action. Take the initiative.
‘I thought someone else was taking care of that”.
Excuses indicate a roadblock to action.
Always ask questions to keep things moving.
“No one ever told me.” Let your manager hear you talk this way very often & you will have made a very clear statement about the way you work. You operate in a tunnel, oblivious to everything that is going on around you.

NEVER SAY THESE THINGS . . . . . .

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NEVER SAY THESE THINGS . . . . . .
“I didn't

have time.” And don’t bother with “I was too busy”, either. If you find yourself saying things like this you are writing your employment obituary.
“I didn't think to ask about that.” An inability to see down the road may indicate that you lack the ability to understand and grasp relationships.
The message in business today is clear. The only measure for success is performance. Whatever the roadblocks, it’s your job as a supervisor to remove them. If, not you’ll be perceived as one of them.

04Team interaction

Содержание

VERBAL BEHAVIORS CATEGORIESINITIATINGREACTINGCLARIFYINGPROPOSINGBUILDINGSUPPORTINGDISAGREEINGDEFENDINGATTACKINGSEEKING INFORMATIONGIVING INFORMATIONSUMMARIZINGTESTING UNDERSTANDING

SENDERMESSAGERECEIVERFEEDBACKCommunication loop

SENDER BREAKDOWN Wrong timeWrong MethodWrong PlaceHostile or negative tone of voiceUsing poor

MESSAGE BREAKDOWN Too long to understandToo short leaving out informationToo general or

RECEIVER BREAKDOWN Receiver too busy or preoccupied.Fails to understand the wordsReceiver having

FEEDBACK BREAKDOWN Senders assume their messages have been received as intendedSender fails

SUCCESSFUL SENDERMake sure your timing is rightKeep the message briefKeep your

SUCCESSFUL RECEIVER Stop talkingAvoid distractionsBe an active listenerListen for feelings as