Communication skills in English for the medical practitioner

Июль 21, 2022

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Communication skills in English for the medical practitioner

Содержание

2. INTRODUCTION
3. Introduction to communication The purpose: to give learners an overview of what communication involves and to
4. Communication is (watch you tube videos) a two way process where a sender of a massage
5. Communication models Transmission model Interactional model
6. Communication Elements verbal voice communication management non-verbal communication active listening cultural awareness doctor patient
7. Verbal communication factors (?) 1.relation to each other 2. gender 3. age 4. language/lexics 5. level
8. Verbal communication strategies Doctor Do you have any history of cardiac arrest? Patient No, we have
9. Verbal communication strategies WHAT? Clarifying Checking Paraphrasing Summarising WHY? To reduce misunderstanding risks Maintain communication Prevent
10. Voice management It is not what we say, it is how we say What aspects of
11. Voice management Is very important, as it can add extra meaning to what people say and
12. Non-verbal communication touch eye contact proximity environment clothing and accessories facial expression orientation posture What is
13. Active listening hearing is passive - listening is active barriers External noise Thinking about the words
14. Signs of active listening (ex. 13a,b) - not giving the impression you are in a hurry
15. Cultural awareness Customs, world views, language, kinship system, social organization, day-to-day practices make culture It is
16. Cultural awareness means recognizing that your beliefs, habits and attitudes are biased and can be puzzling
17. Cultural awareness elements Language Religion Beliefs Values Customs/habits Festivals Art Literature Music
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Слайд 2

INTRODUCTION

Слайд 3

Introduction to communication
The purpose:
to give learners an overview of what communication

involves and
to show the importance of good communication to the doctor-patient interview

Слайд 4

Communication is (watch you tube videos)
a two way process where

a sender of a massage (words) should receive (get) some feedback (reaction) from the receiver
a sender a message a receiver
a feedback
(reaction)
social interaction through messages
?-Find and give your definition

Слайд 5

Communication models
Transmission model
Interactional model

Слайд 6

Communication Elements verbal voice communication management
non-verbal communication
active listening
cultural awareness
doctor
patient

Слайд 7

Verbal communication factors (?) 1.relation to each other 2. gender

3. age 4. language/lexics 5. level of education

Слайд 8

Verbal communication strategies
Doctor Do you have any history of
cardiac

arrest?
Patient No, we have never had any
trouble with the police
What causes misunderstanding?
Find an alternative expression.

Слайд 9

Verbal communication strategies
WHAT?
Clarifying
Checking
Paraphrasing
Summarising
WHY?
To reduce misunderstanding risks
Maintain communication
Prevent communication breakdown

Слайд 10

Voice management
It is not what we say, it is

how we say
What aspects of voice can influence verbal message?
Listen to three doctors (ex.6, 7, p.10). What can you say about them?
- intonation
- stress
- speed
- loudness
- pausing

Слайд 11

Voice management
Is very important, as it can add extra meaning

to what people say and undermine communication

Слайд 12

Non-verbal communication

touch
eye contact
proximity
environment
clothing and accessories
facial expression
orientation
posture
What is

the most difficult to control?

Слайд 13

Active listening
hearing is passive - listening is active
barriers
External noise

Thinking about the words to say
Mumbling Day-dreaming
Speaking quickly Judgment in advance
Strong accent Predicting what the speaker is
Wrong stress going to say

Слайд 14

Signs of active listening (ex. 13a,b) - not giving the impression you

are in a hurry - listening to verbal cues - observing non-verbal cues (eye contact, body language) - making utterances (I see, Right) - clarifying, summarizing - pausing before questions

Слайд 15

Cultural awareness
Customs, world views, language, kinship system, social organization, day-to-day practices

make culture
It is important to understand how culture shapes both the patient’s beliefs and also our own.
Bickley (2003)

Слайд 16

Cultural awareness means
recognizing that your beliefs, habits and attitudes are biased

and can be puzzling to others. It also means being tolerant of difference, being flexible and willing to embrace change. However, cultural awareness does not mean leaving your personal beliefs behind. It means realizing that language and culture are linked and cannot be separated. Lack of cultural awareness can result in offending others.

Слайд 17

Communication skills in English for the medical practitioner

Содержание

INTRODUCTION

Introduction to communicationThe purpose:to give learners an overview of what communication

Communication is (watch you tube videos) a two way process where

Communication modelsTransmission modelInteractional model

Communication Elements verbal voice communication management non-verbal communicationactive listeningcultural awarenessdoctorpatient

Verbal communication factors (?) 1.relation to each other 2. gender

Verbal communication strategiesDoctor Do you have any history of cardiac

Verbal communication strategies WHAT?ClarifyingCheckingParaphrasingSummarisingWHY?To reduce misunderstanding risksMaintain communicationPrevent communication breakdown

Voice management It is not what we say, it is

Voice management Is very important, as it can add extra meaning

Non-verbal communication touch eye contact proximity environmentclothing and accessoriesfacial expressionorientationpostureWhat is

Active listening hearing is passive - listening is active barriersExternal noise