Communication. The Communication Process

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Lecture’s topics What is communication and why is it important? What

Lecture’s topics

What is communication and why is it important?
What are the

basic steps in the communication process?
What are the basic forms of communication?
How have changes in technology affected the way in which we communicate?
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Communication in organisations

Communication in organisations

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Communication Communication is the exchange of information through written or spoken

Communication

Communication is the exchange of information
through written or spoken words,

symbols or other
actions in order to reach a common understanding.
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Communication Failure Communication often fails as the message sent by the

Communication Failure

Communication often fails as the message sent by
the sender

and the one received by the receiver
are not the same.
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The Communication Process One of the first models to study the

The Communication Process

One of the first models to study the
communication

process was the
Weaver and Shannon model that was
produced in 1949 for the telephone
company Bell.
Τhis model focused on the technical
problems that were often experienced
when people were using the phone.
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The Communication Process

The Communication Process

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Boeing – A Case of Bad Communication

Boeing – A Case of Bad Communication

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Basic Forms of Communication Verbal Written Other

Basic Forms of Communication

Verbal
Written
Other

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The power of pictures

The power of pictures

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The power of pictures

The power of pictures

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The power of pictures

The power of pictures

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The power of pictures

The power of pictures