Содержание
- 2. What is a reservation? It is a booking in advance for a space for a specified
- 3. Introduction From a guest’s point of view, the most important outcome of the reservations process is
- 4. Reservation Activities Conduct reservation inquiry. Determine room and rate availability. Create reservation record. Confirm reservation record.
- 5. Types of Reservations Guaranteed Reservation Insures that the hotel will hold a room for the guest
- 6. Types of Reservations In order to guarantee a reservation, guests can choose one of the following
- 7. Types of Reservations Non-guaranteed Reservation Insures that the hotel agrees to hold a room for the
- 8. Reservation Inquiry Guests can communicate their reservation inquiries: in person; over the telephone; via mail; through
- 9. While getting a reservation inquiry The reservation staff shall obtain the following guest-related information: guest’s name,
- 10. The seven steps reservation sales process Greet the caller. (Thank you for calling Holiday inn. This
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