What is incident reporting and why is it important

Август 1, 2022

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What is incident reporting and why is it important

Содержание

2. Incident Reporting Modules Explained Hello and welcome to the on-line resources for critical client incident reporting
3. Resources Before starting, please download a copy of the: next Critical client incident report management summary
4. Critical client incidents What is a critical client incident? It’s an incident that involves or impacts
5. ‘During service delivery’ What does ‘during service delivery’ mean? ‘During service delivery’ means: When a staff
6. Examples of critical client incidents Are these critical client incidents? Death of a client in unusual
7. Incident reporting Incident reporting provides an opportunity to Stop, look and reflect on what happened to
8. The purpose of incident reporting Why report incidents? It’s an important part of client safety and
9. The importance of reporting Incident reporting ensures that every person involved in or impacted by an
10. Using information from incident reports Incident reports can be used to improve services and outcomes for
11. Using information from incident reports Let’s take a look at another example: Over a period of
12. Learning from incidents The ultimate aim of incident reporting is to learn from events and improve
13. Further information You can find out more by: Talking with your manager Reading your organisation’s policies
14. Test your understanding Your manager should now provide you with a worksheet with multiple choice questions
16. Скачать презентацию

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Incident Reporting Modules Explained
Hello and welcome to the on-line resources

for critical client incident reporting and management.
You are currently accessing Module 1.
The following information outlines the content of this module and shows which other modules are available.
Module 1 – What is incident reporting and why is it important?
This module explains why incident reporting is important and necessary. The module also contains several incident reporting examples to demonstrate how information from an incident report can be used to improve services to clients and client outcomes.
Module 2 – Incident types and categories
Module 3 – Completing a Client Incident Report form

At the end of each module you will be asked some multiple choice questions about what you have learnt

Слайд 3

Resources
Before starting, please download a copy of the:
next
Critical client incident report

management summary guide and categorisation table
and a Client Incident Report Form

Слайд 4

Critical client incidents
What is a critical client incident?
It’s an

incident that involves or impacts significantly on clients

Or ‘during service delivery’

Incidents that happen at a service

A Client Incident Report is required for all critical incidents that occur at the service or during service delivery, which involve and/or impact clients

AND

Слайд 5

‘During service delivery’
What does ‘during service delivery’ mean?
‘During service delivery’ means:

When a staff member is with a client

On-site at a service

During in-home support

If a service provider provides 24 hour care, it can be at any location. A report is required for all incidents regardless of location.

Слайд 6

Examples of critical client incidents
Are these critical client incidents?
Death

of a client in unusual circumstances such as a murder, overdose or suicide

Physical or sexual assault of a client

Physical injury or hospitalisation from self harming behaviour

Client exchanges sex for cigarettes or alcohol

Errors in the administration of medication that result in the client being hospitalised

Staff making derogatory comments about a client or their family

Слайд 7

Incident reporting
Incident reporting provides an opportunity to
Stop, look and reflect

on what happened to see if there is anything that could have been done differently

Слайд 8

The purpose of incident reporting
Why report incidents?
It’s an important

part of client safety and quality improvement

We analyse incidents to uncover issues or problems that place our clients or others at risk

We learn from incidents and, if possible, reduce the likelihood that they will happen again

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The importance of reporting
Incident reporting ensures that every person involved in

or impacted by an incident receives the necessary support

Слайд 10

Using information from incident reports
Incident reports can be used to

improve services and outcomes for clients.
Let’s take a look at an example:

Sally lives in residential care and keeps running away from her placement.
The Unit Manager reviews the incident reports.

The incident reports reveal that there are key times when Sally is often away from her unit.
The Unit Manager works with staff to develop a plan that engages Sally in activities prior to the time when she usually leaves the unit. This helps Sally to want to stay at the unit.

The plan significantly reduces the amount of time Sally is absent from her placement.

Слайд 11

Using information from incident reports
Let’s take a look at another example:

Over a period of twelve months, Ben’s behaviour has been deteriorating. Ben’s aggressive behaviour has escalated and his neighbours have raised concerns for his and their safety. Ben’s housemates don’t want to spend time with him and he is becoming increasingly isolated.

Following an analysis of the incident reports by the Unit Manager, Ben undergoes a clinical review. This reveals that medication is contributing to his aggressive behaviour.

Changing Ben’s medication results in more positive behaviour and Ben is able to interact with his housemates again.

Слайд 12

Learning from incidents
The ultimate aim of incident reporting is to

learn from events and improve services to clients and client outcomes.

This can include:

New or improved learning programs for staff

Better communication

Changes to policy and practice instructions

Improved or new supports or services for clients

Слайд 13

Further information
You can find out more by:
Talking with your manager
Reading your

organisation’s policies and procedures for incident reporting

Looking at the Critical Client Incident Management Instruction
and support materials on the
Funded Agency Channel

Слайд 14

Test your understanding
Your manager should now provide you with a worksheet

with multiple choice questions on the information you just learned.
Please complete the sheet promptly.
Thank you

What is incident reporting and why is it important

Содержание

Incident Reporting Modules Explained Hello and welcome to the on-line resources

ResourcesBefore starting, please download a copy of the:nextCritical client incident report

Critical client incidents What is a critical client incident? It’s an

‘During service delivery’What does ‘during service delivery’ mean?‘During service delivery’ means:

Examples of critical client incidents Are these critical client incidents? Death

Incident reportingIncident reporting provides an opportunity to Stop, look and reflect

The purpose of incident reporting Why report incidents? It’s an important

The importance of reportingIncident reporting ensures that every person involved in

Using information from incident reports Incident reports can be used to

Using information from incident reportsLet’s take a look at another example:

Learning from incidents The ultimate aim of incident reporting is to

Further informationYou can find out more by:Talking with your managerReading your

Test your understandingYour manager should now provide you with a worksheet

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