Restaurant management systems. (Chapter 6)

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Interview

J. Alan Hayman
EVP Micros Systems Inc.

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Interview (cont.)

Selecting a Point of Sale System (POS)
-Determine needs
-Determine goals

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Interview (cont.)

Product Examples Res 300 – Windows based for chains Mymicros.net – Real Time data portal
Ovation II – individual restaurants IPOS – Widows CE (portable)

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

1. Introduction

RMS Restaurant Management Systems are the crucial technology components that enable a single outlet or enterprise to better serve its customers and aid employees with food and beverage transactions and controls.

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

2. RMS: Components

Four main offerings:
POS
Inventory and Menu Management Systems
Reservations and Table Management
Back office applications

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

RMS: POS

Definition:
A point of sale system is either a stand-alone machine or a network of input and output devices used by restaurant employees to accomplish their daily activities including food and beverage orders, transmission of tasks to the kitchen and other remote areas, guest-check settlement, credit card transaction processing, and charge posting folios.

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

RMS: POS

Other Functionalities:
Decreased service time - Kitchen, bar, offices, host stand
Order Accuracy - List of fields
Security of Cash Transactions and Internal Auditing Functions - User ID - Record tracking

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

RMS: POS

Other Functionalities:
Reduced training burden - GUI, intuitive
Performance control - Individual server reports
Sales Reporting - Totals - How customers pay, what they buy, when they buy

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Inventory and Menu Management

Inventory levels and consumption
Purchasing
Theft

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Inventory and Menu Management

Inventory Levels and Consumption
Par Stock
Consumption volume, rate, and sales price
Reconcile Physical Inventory with POS Inventory

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Inventory and Menu Management

Purchasing
Dates of purchases and delivery, quantity, and purchase price
Alerts to rotate/use stock
Some items hard to track (fish, vegetables)
Food cost controls are critically important

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Inventory and Menu Management

Theft
Shrinkage - theft of product, “sampling”
Up to 30% of all restaurants fail because of employee theft
Given: 1 out of 2 employees will steal if given the chance
User ID required - management diligence - procedures

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Inventory and Menu Management

Benefits of Inventory and Menu Management
Some view as disruptive - time to enter User ID’s
Nutritional monitoring
Predictive modeling and variable analysis

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Reservation and Table Management

May be part of or separate from POS
Reservations simplistic in nature - name, number in party, phone, date, time, etc.
Table management designed to allocate reservation/wait/walk-in list with tables, locations, services
A map of front-of-the-house seating
Alerts on open, long duration, dirty tables
Reservation assignment tables
Wait staff assignment

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

Interfaces

Interface with hotel software
Interface with accounting software

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

3. Other RMS Systems

DRMS: Delivery Management System
Emphasizes delivery of orders - “delivered” to counter or drive-through
Storefront Operations
System Functions
Back Office

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

DRMS

Storefront Operations
Similar to POS
Transmits orders to kitchen, drive-through and counter
Time of order processing most important feature

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

DRMS

System Functions
Flexibility
Price Changes
Menu Changes
Promotional Items
Data Backup
Self-diagnostics (rapid recovery)
Training Programs

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

DRMS

Back Office Systems
Inventory Control
Financial Transactions
Sales Data

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

4. RMS: RMS Scale

Small Operator Systems
Enterprise Systems

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5. RMS: Proprietary vs. Non-Proprietary

Single source
Mixing and matching software/hardware troublesome

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6. Advancements

Touch Screen Technology
PDA - Personal Digital Assistant
HHT - Handheld Terminal
Smart Cards - Carry information and authorization - Special readers required

2005 Pearson Education, Upper Saddle River NJ, 07458. All Rights Reserved.

7. Summary

RMS critical tool used in food sales and operations
Technology not always the answer
RMS are increasingly used with the Internet
Future advances will incorporate new ways of paying (smart cards)